If I close a 'item not received' request, will the seller be able to refund me for extra postage?

[silver_red_dragon]

I received a auspost card in my mailbox saying that an item I ordered was awaiting further payment to collect. So I opened a 'item not received' request. The seller contacted me and he says he will refund me the extra postage if I close the 'item not received'. If I do this, will he be able to refund me?

[kopenhagen5 · Accepted solution]

Once a case is closed on a purchase, it or another case cannot be opened.

Explain you have been advised to receive the full refund first before the case is closed.

[silver_red_dragon · Accepted solution]

Yes my thoughts exactly. He says he can't refund until I do, so I wasn't sure what to do. Thank you @ kopenhagen5