Item not received ... and not showing in my list of purchases

[michaelkensmit_0]

Hi - I ordered two items from an overseas supplier and these haven't been received despite interactions with the seller (episodic responses) and Australia Post. When I went to escalate this with eBay, the order and purchase weren't shown in my account despite confirming emails and my bank account being debited. Now when I'm seeking eBay human intervention, I can't go anywhere as actions are triggered by ... the purchase that is meant to be listed in my account.  The seller is claiming he's tried to refund but it didn't work - paid via PayPal. Seller doesn't appear to ave sought help from eBay to facilitate a refund. 

Any suggestions about how to engage eBay in person would be appreciated.

[crad]

Hello,  I have had my bank a/c debited for $49.00 on 26th June 2024 for a purchase I did NOT order or receive.  Wed. 26th JUNE 9:20 pm…

…my last personal order was 14th June…arrived 17th June. $33.80

I have no knowledge of this transaction…it must be a mistake or fraud…it is most disturbing that someone has hacked into my a/c somehow…an ‘URGENT’ matter to me…I do not feel safe to use my a/c until this matter is resolved…I would appreciate immediate action…I thank you in advance for helping me rectify this situation.  Sincerely, 

[mod edit: removed identifying information from public view]

[sandypebbles]

Other members cannot do anything, and cannot rectify it

Was the $49 for eBay Plus fee?

if you believe someone has hacked your account, have you reported this to your bank? (the first thing you would need to do)

And then contact eBay to report your account has been compromised 

Better to start your own thread rather than post off topic on an old thread

But make sure it is not the $49 fee for eBay Plus first

Did you sign up for the free trial and not cancel before the date required?

[padi*0409]

That amount sounds like a subscription to Smarty Cashback or eBay plus membership.

Edit. Snap Sandy.