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Problems lodging a complaint
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on 10-03-2025 08:04 PM
I purchased a 700 x 32 bycycle tyre and received a 700 x 28 tyre instead. I raised a report (2-191271762785) on this as the seller said I could return the item at my cost and I didn't think it was fair I should pay. Anyway, the eBay AI 'assessment' closed the report and I cannot raise a new one against this seller. Is this fair? It appears eBay is on an efficiency drive to remove the human interface for issue resolution. I don't like where this is heading - eBay was my choise for on line purchases, but now I need to think twice about using them, unless I get a suitable explanation, not just a simple message saying AI assessment is OK so report is closed. Thanks
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10-03-2025
08:27 PM
No, the seller should pay the return for an INR dispute.
Open a dispute through the MBG asap and don't close it until you're completely satisfied with the result.
https://pages.ebay.com.au/ebay-money-back-guarantee/
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