Problems lodging a complaint

I purchased a 700 x 32 bycycle tyre and received a 700 x 28 tyre instead.   I raised a report (2-191271762785) on this as the seller said I could return the item at my cost and I didn't think it was fair I should pay.   Anyway, the eBay AI 'assessment' closed the report and I cannot raise a new one against this seller.   Is this fair?   It appears eBay is on an efficiency drive to remove the human interface for issue resolution.   I don't like where this is heading - eBay was my choise for on line purchases, but now I need to think twice about using them, unless I get a suitable explanation, not just a simple message saying AI assessment is OK so report is closed.   Thanks 

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No, the seller should pay the return for an INR dispute.

 

Open a dispute through the MBG asap and don't close it until you're completely satisfied with the result.

 

https://pages.ebay.com.au/ebay-money-back-guarantee/