Query refund amount

[antward1968]

My items did not arrive, I messaged the seller & they said they would refund me but  when I received the refund notice, it’s not the full amount. Can anyone explain why please (all AUD) .

[sandypebbles]

Did you actually open an item not received dispute?

Or did you just simply send a message?

Did the seller ask for your PayPal info to send the refund to?

Seller has 90% feedback so not surprising

Was any tracking given?