Hi I have 2 orders on eBay I see only 1 order, they don’t send to me one more order, can you please

thikimor-0
Community Member

My name Thi 

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*casey*
Community Member

"Hi I have 2 orders on eBay I see only 1 order

They don't send me one more order"

 

Do you mean your purchase history page  only shows one order and it should show two ?

 

Or do you mean it was one order for two items and you only received one ? (Item not as described claim)

 

Is the drop down box option on your purchase history page  : See Orders    sent to the correct timespan?

 

If you purchased two different items,  were they from the same seller  or did you purchase from two different sellers ?

 

Did you buy one  item as a guest ?

 

https://www.ebay.com.au/help/buying/refunds-returns-buying/guest-returns?id=4065&srsltid=AfmBOopnk8-...

 

Use the information in this link to file a claim with eBay's Money Back Guarantee if required.

 

"Item not  received"  if it was one single transaction or "item not as described" if you placed an order for two items and only received one, in a single transaction.

 

https://pages.ebay.com.au/ebay-money-back-guarantee/