Seller cancelled order & refunded money

[dimicirce]

I recently won a 7 day auction (I was the only bidder) for a low value item coming from the UK and paid for it promptly. The seller has since cancelled the order.

I realise this happens on occasion though there should be a very good reason which should be passed on to the buyer. I'm more than a bit disappointed with the seller's communication where she states that she's "unable" to sell it to me which seems a bit odd. Perhaps I'm making too much out of how the message was phrased, but would have expected something more than that - it's damaged, lost etc.The item was up for auction for 7 days so seller should have been aware of its availability during that time - seems odd to cancel only after payment. I'm wondering if posting international was too much bother.

So I have 2 questions:

1. should I ask seller for more details
2. should I report seller for the cancellation
3. I'm tempted to leave negative feedback, or neutral at the very most. Is negative feedback too harsh in the circumstances.

 Here is the seller's message in full: "I am really sorry but I am no longer able to sell the item to you. I have done an immediate refund to you through eBay. I am sorry for any disappointment that this has caused"

[lyndal1838 · Accepted solution]

These things happen.  In an ideal world they would not happen but nobody has ever accused ebay of being an ideal world.

You received your refund promptly and the seller was a lot more apologetic than most.....just forget it and move on.  Look for the item from another seller.

If you must leave feedback just a neutral is more than enough.....I would not bother myself.