unresolved issues

[ca1phas]

Who mediates between unresolved issues at eBay now? I have an outstanding issue and have contacted eBay approx 3 wks ago (and up to now I am still waiting for a reply) in regards to a seller who after posting an item with 10 pcs but only sent 1 pc. And after I showed her pertinent screenshots about ordered item, does not want to engage with me anymore. Instead directed me to communicate with eBay.  I did not realise it is now hard to contact eBay to mediate and resolved such issues!  I feel like I am chasing shadows.  This is not a good eBay experience at all. 

[gutterpunkz05]

The listing you left neg for, is for  1 item only,  don't  know why you  think 10.

The listing has not been revised in the last three months.

[domino-710]

It states x 1

[gutterpunkz05]

just to add, the seller does have 10 pks of this item listed, @ $34. but it is a separate listing to the one you left FB for.

[ca1phas]

i had to buy again as the 1st transaction was deceiving, hence, has to be reported to eBay. when i placed that 1st order the desc says 10 pcs but she sent me 1 pc only. and the original desc is gone. fortunately for me i take screenshots of things i purchase. when i told and sent her the pertinent screenshots with the date & time stamped prior to purchasing she claims it is eBay's fault.