Seller sent using eBay Global Shipping Program but package not arrived

[nap-king-cole]

Seller in the USA states they sent my item a month ago through eBay’s GSP, but it hasn’t arrived and seller just says “bummer”.

I ask for them to provide a correct tracking number as the tracking number provided is invalid when I log it into DHL’s tracking system, but they won’t and have told me to chase it up through ebay myself and said “hope it resolves for you”. 

Seller hasn’t provided any proof of sending, only saying they sent it through GSP and said is my problem to locate it.

Seller won’t state where or how they sent it, except saying it was sent through eBay’s GSP, and stated is me that has to try locate it, even through I’ve told them the DHL tracking number provided by eBay in the delivery section is invalid, so am having to ask here.

I don’t have the sellers details, only their ebay user name.

Is this correct? I’d have thought a seller would be trying to locate my package since it has not arrived.

Can someone please tell me how GSP works? 

[cam-2793]

https://www.ebay.com.au/help/buying/shipping-delivery/changing-delivery-address-method/international...

eBay generally use Pitney Bowes not DHL for GSP. So iitt is unlikely that the tracking number provided will work with DHL tracking. 

What does eBay tracking say? Have you tried the number on another all-in-one tracking site such as 17track or ship24?

If the EDD (estimated delivery date) has passed open an INR ( item not received) case!

[nap-king-cole]

An update:

I received my money back from eBay. But I still don’t understand eBay’s GSP, nor why the seller refused to help and didn’t care.

The seller had listed this same item twice, but was a one off item, as 2 different listings, one being 3 times the price of the listing I’d bought as the seller sent an offer for an even lower price to sell, which I agreed to. It appears the seller accidentally listed the item twice, one at a high price and the listing is bought from, at a cheaper price, and was then sent an offer for an even lower price by the seller, which I accepted. I’m wondering if this seller made a mistake and so never really sent the item.

This is why I am suspect this seller never actually sent the item, and was why she was avoiding to help whatsoever, in locating the package. 

So did the seller have to refund or do eBay have some kind of insurance they use? 

I’m unsure what to leave as feedback, but I doubt it’ll be positive because the seller didn’t want to even help trying to locate the package and refused to provide proof of it ever being sent.

[countessalmirena]

Did you read the links that were posted about the GSP?

[countessalmirena]

 The seller is protected from claims of non-arrival if the item is received at the domestic shipping hub. It’s then up to the shipping company who partner with eBay to prepare the item and paperwork for international despatch to you. The seller literally could not help you once the item had been received at the hub. Could not, even had they wanted to. If the item’s gone astray after that, it’s not the seller’s fault and they are protected from negative feedback and from INR claims as part of the seller protection.

If you want to be annoyed, direct that annoyance at the GSP… although you can’t give them any negative feedback either.

Were I you, I’d stop worrying about this and simply be pleased that you were refunded by eBay. Your buyer protection is in place to ensure that in cases like this, you won’t end up out of pocket. I wouldn’t give any feedback as the seller didn’t do anything wrong. (As far as I can tell.) It’s just been an unfortunate experience but thankfully you’re refunded.

[twyngwyn]

It might come via EIS:

eBay Explains a Shortcoming of International Shipping Program (ecommercebytes.com)

[nap-king-cole]

The seller just said it was sent via eBay’s Global Shipping Program but they won’t give me any details other than what the seller put as the tracking number, which states is DHL, but is not a valid DHL tracking number. I have already opened an Item Not Received case. The seller won’t tell me any details saying it’s my problem, nor are they willing to help and said is up to me to track down the package - but I don’t have any details and the seller won’t give me any details of when it was sent, how it was sent, nor will provide any proof of it being sent, apart from this false tracking number they claim is from the GSP. They are saying they don’t know and said “bummer it hasn’t turned up”. I have doubts they sent this item as they clearly don’t want to help nor will give me any details and makes excuses non stop without telling me anything. What I’m wanting to know is, how does the parcel get sent with GSP, does it get picked up or etc? Where the proof it has been sent? Seller won’t provide me with anything saying it’s my problem.

[padi*0409]

If the seller can show that the item was recieved at the GSP hub, you will lose that INR dispute. That's where the seller's obligation to you ends.

[gutterpunkz05]

That is what sellers like about GSP eIS, they are only responsible for providing domestic postage to the international shipping provider.

[gutterpunkz05]

Hi Padi, don't know that they will lose the INR, but it is of no concern to the seller, as long as it got to the GSP eIS

[padi*0409]

A very good point there GP, it,d be interesting to know whether the GSP/Pitney Bowes was used or the ISP (ie eBay). I'd guess that with either, eBay would be likely to refund out of their own pockets..