Advice of return of counterfeit bag for refund.

[buckleysgirl]

Hi forum community,

Your advice is sought on the best way for me to come out as unscathed as possible from a recent ebay purchse!. I purchased an "authentic" vintage Chanel bag from the USA. While I know it was a risk, I had the comfort of purchasing through Paypal if anything went wrong. Bag was recieved and I took the bag to Chanel on the intention of having the bag restored (as mentioned earlier it was a vintage bag with damage that I was made aware of with the listing). Chanel advised that they were not able to help as the bag was not genuine :(.

My dilema is this. Seller contacted and they have appeared genuinely sorry that it was not authentic. They have asked for return of the bag for full refund. No problems there as I obviously dont want the bag!. My question is - am I entitled to have the high postage costs reimbursed?  (approx $90 australian). I would have been more than happy to hand the bag into the police station for destruction or destroy the bag myself to avoid it being placed back into circulation (and provide evidence of the destruction). Not exactly sure of the best way to deal with this? All advice appreciated and will be listed to. 

Regards

[aps1080]

Just out of interest, do you think they knew it wasnt a genuine bag ?

[beautbots01]

If you go to this recent thread posted on the 8th November by Clicktown I think your question will be answered. Sorry I don't know how to give you the link 

people selling fake item, although accept return

[buckleysgirl]

I actually beleive they thought it was genuine. Well maybe Im being nieve and would like to think that!

[padi*0409]

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@beautbots01 wrote:

If you go to this recent thread posted on the 8th November by Clicktown I think your question will be answered. Sorry I don't know how to give you the link 

people selling fake item, although accept return

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Here's the link...........

http://community.ebay.com.au/t5/Buying/people-selling-fake-item-although-accept-return-but-buyer-sti...

[beautbots01]

I will quote the whole post I referred to earlier. I am surprised that Chanel didn't insist that the fake be destroyed.

modestbots said on 8 November in reply to question posted by clicktowin.  So the answer is directed to clicktowin. Hope it helps

"Hi there, welcome to the ebay discussion boards.

You're right, it isn't fair if the item was a fake.

It's a pity you didn't come here and ask for assistance prior to returning it, as we could have helped you with what to do. If the item was indeed a fake/counterfeit you could have gotten a refund through paypal (assuming that's the payment method you used) and you would not have had to return it, as it's against Australia Post policy to post fake goods on the grounds that it's against the law to be in possession of them.

If it happens in future come back here and ask for help on what to do.

Also, as of November 1st ebays 30 day money back guarantee took effect which means if an item is significantly not as described you can ask ebay to step in and help in the event that the seller won't refund you or is requiring you to send the goods back at your cost to obtain a refund. Under ebays guarantee, they require the seller to pay for the return & if they refuse to eBay will automatically decide the claim in your favour, & if the seller refuses to refund you ebay itself will and then they will chase the seller to recover their funds."

[beautbots01]

thanks padi*0409.

[padi*0409]

No worries, glad to help - shame I didn't spot the post earlier, it would have saved you copying the original........................

[buckleysgirl]

HI,

update on bag return. Suprisingly I had to mail a counterfeit bag back to the USA to recieve refund via PayPal. So it cost me over $70 that was not refunded.

[mark.wooba]

Yep, happened to me quite a few times too.

Example: I bought a pair of running shoes from the US. When they arrived the shoes sizes did not match (one shoe was a different size to the other). My photos clearly showed it. Seller argued and was abusive. PP agreed with me. I won the case. But I had to mail them back at my expense.

Result was I just threw them away and left a negative feedback.

Just one of the reasons that I am moving a lot of my purchases to B&M stores.