on โ18-06-2014 04:02 PM
Hi:
I have just purchased two (2) items that were in eBay auction. I made a "best offer" and it was accepted. When the seller sent me the invoice neither he nor I could work out how to alter the invoice to reflect the agreed upon price and posdtage.
How do we alter the originally stated "Buy it Now" price and submit a revised invoice for the new amount with postage?
Hoping that you can help,
S & J.
on โ18-06-2014 04:16 PM
If you accepted a best offer, I don't know why the invoice doesn't show that price.
Or is it just the postage - does the seller know not to hit RECALCULATE when he puts in the new postage?
on โ18-06-2014 04:23 PM
if you went thru the Best Offer link on the listing, and made an offer and it was acceptd the invoice will show that acceptd price
if you and the seller just emailed each other and ''agreed'' a price, and you hit the buy it now, THAT is the price that will appear on the invoice nd that is the price the seller will be charged a final value fee on by ebay.
once an item is SOLD, the seller cannot change the price on the invoice. price can only be changed BEFORE you buy, never afterwards.
on โ18-06-2014 07:07 PM
i have had this a few times, buyer wants to accept counter offer but instead of clicking accept offer they have clicked buy now.
Only way an invoice can be changed by seller is if it includes a postage amount, they can discount off postage. If not enough postage to discount the agreed amount, or if a free post item, then it cant be done.
You could pay full Ebay amount and seller can part refund. If that is done via issue refund buyer may cop a defect for it. They could part refund by Paypoal send money option , or bank tranfser. These options may affect paypal protection
In these cases I require buyer to pay via bank deposit, or proceed with buy now price. This is a buyer error.
Seller will be liable for FVF on full invoice amount not discounted price, paying via bank deposit will compensate for this.
In future make sure you use official accept offer button.
on โ18-06-2014 10:09 PM
There is no such thing as a Best Offer on an auction item. If there is a BIN price and the buyer hits buy then that is the price they will pay and that is the price the seller will be charged fees on. The only way you can give any discoutnt is if there is an amount for postage, you can then discount the postage down to zero but you cannot go below that. It is actually a breach of ebay rules for the buyer to even make an offer on a listing unless the BO option is incuded in a BIN only listing.
on โ19-06-2014 12:19 PM
@phorum_junkie* wrote:. It is actually a breach of ebay rules for the buyer to even make an offer on a listing unless the BO option is incuded in a BIN only listing.
Would that only be if you proceed outside the Ebay sale? As opposed to adding it to the listing to facilitate a specific request, which I do all the time.
Cant see Ebay slapping anyone for asking the question
on โ26-06-2014 09:48 AM
Hi:
Thanks very much for your help. The problem was as you thought (the recalculation). I ended up picking the auction item up as it couldn't be posted as it was to big, so that limited the problem to some degree.
sincerely,
suzanne and Julian.
on โ26-06-2014 09:51 AM
Hi:
Thanks for your reply, you have answered my question exactly. The problem was with the recalculation section and the difference between pick-up and posting.
sincerely,
Suzanne and Julian.
on โ26-06-2014 09:56 AM
Hi:
Thanks for taking the time to help me. I have learnt another lesson from the bulletin board. In future I will be more prudent about following the proper steps.
sincerely,
Suzanne and Julian.
on โ26-06-2014 09:59 AM
Hi:
I am on the G&T diet as well and I find that it works really well. Thanks for taking the time to help me. The discussion board is a great initiative and you have answered my question for me, thanks again for your help.
sincerely,
Suzanne and Julian.