Am I right!!!

[millyminder]

I am buying a fire fighting pump for the fire season I  have looked at the ones for sale & all have a warranty but state that you have to pay all shipping costs (under Aust laws)  for all repairs. Now if I buy this next week & it genuinely mucks up can I say I don't want it repaired ( then I would have to pay shipping costs, not cheap from the country) & I want my money back under the paypal 180 day guarantee & if they want it back then they would have to pay costs. Not fair for the seller but is this how it is going to work.

[kopenhagen5]

To be honest, that is something I would want working when it's needed. 

Hence I would fork out the extra dollars to get a good one, even if it meant an extra 500 or so.

The peace of mind alone would be worth the extra.

Warranties from sellers on ebay are often not honoured so better to go to a B&M store where you will get a genuine warranty and after sale service.

Even if you want a refund through PayPal you will still be required to return the item and via registered ot trackable for proof of postage to the address PayPal specify.

[bigbrickshop]

From what I've read, PayPal only covers Not as Described for items based on the condition at time of receipt, not for warranty issues after a period of use.

This is not really clear though on the PayPal website.

[bigbrickshop]

From the PayPal User Agreement

https://www.paypal.com/au/webapps/mpp/ua/useragreement-full#Schedule_1_PayPal_Seller_and_Buyer_Prote...

Significantly not as described

S11.1 An item may be considered “significantly not as described” if:

1. The item is completely different to that represented by the seller at the point of sale;
2. The condition of the item is significantly different to how it was described;
3. The item is unusable and was not disclosed as such. (Note, this applies to the item in its received state.);
4. The item is not authentic and was not disclosed as such; or
5. The item is missing a major portion or quantity.

S11.2 An item is not considered to be “significantly not as described” if:

1. It was reasonably and prominently described at the seller’s point of sale;
2. The description could have been reasonably misinterpreted by you or the seller. For example, if the item is a different colour than advertised (eg, the item is aquamarine but was advertised as teal);
3. The item did not meet your expectations; or
4. It has minor scratches but was listed as “in used condition.”

S11.3 We reserve our right to make a decision if you and the seller cannot agree and we will exercise our sole discretion when determining a claim of “significantly not as described.” We will consider numerous factors which may include the communications between you and the seller and any documentation you have provided. We will provide you with reasons for our decision upon request.

[bigbrickshop]

And as far as I'm aware, nothing is changing about buyers having to pay return shipping costs for claims under PayPal Buyer Protection.

eBay's Money Back Guarantee is different though. Buyers will have 30 days from date of receipt of the item to open a Request and sellers will have to pay return shipping for SNAD items.

[redders_60]

Further to the above reply by Kopenhagen... I agree with what was said there.

To your OP....You are probably not right... Sorry! You need to do your research & find a local supplier, or ask your local CFA or RFS, whatever they are called in your state. They know local conditions. Buying this type of item online could be a big mistake.

I assume you want to defend your home to the best of your ability? What price do you put on your family's safety? I'd go & buy a Davey, Honda or similar demountable pump from a local retailer, diesel or petrol powered, not electrical, as that's the first power source that goes out in a bush fire. Then you will get a warranty, service when needed & a lot of advice.

I'd fit some fire hoses & nozzles that attach to the pump (there are usually 2 outlets), brass nozzles on the hoses & foot valve suction hose (that bit you drop into the water source), & the longest fire hoses you can afford. Then I'd mount them all on a mobile trolley. For hand use over rough terrain the undercarriage of an old Victa lawnmower is great & can be hauled by 1 person - even a woman. You need to take care in the hose coiling, so all rolls out smoothly in an emergency. Old bike wheels look silly on your homemade trolley, but with tyres removed large ones make great hose reels!

I'd also ensure there was a creek, dam, pool, or other fairly clean of reasonable depth all year round water source for you to drop the sump pump hose end & foot valve in. Check your pump regularly. Native mud nest wasp nests can foul the air intake flukes on many rural pumps. Best to cover in a tarp in the non fire season for storage.

I speak from experience. Ninks Rd St Andrews North (edge of Kinglake National Park) 2009 bushfires. It has taken me ages to type this; I hope you take it on board!

The little cart idea was designed for a woman; As I was often home alone & am female & not too sprightly anymore!

[lozyginns]

Hey, due to what your after I would not even think about buying it from EBAY, you will find out how much new rubish is out there, nothing would be worse than watching a fire come your way and your cheap chinese quality control regect packs it in after 10 minutes of running, I dont think you will be worried about warrenty then.     Go see your local tool or pump dealer, SYDNEY AREA HAS PLENTY, IF YOUR RURAL MAYBE NEAREST TOWN OR CAPITAL.  SOME ONE LIKE TOTAL TOOLS, PENRITH TOOL BOX, ETC.

They will sell chinese ones but ones that passed quality control, if youve got the coin to spend try a HONDA[super reliable] which is the important thing when there is fire.

Good luck

[horizon1907]

Couldn't agree more. Go to your local CFA or RFS and find out what they would recommend for your sutuation. Forget about ebay and go to a B& M store. Pay out the $$$ that are needed for your safety.

[redders_60]

I'm concerned that the OP is worrying about warranties! When really the focus should be on type of pump for the job, whether you can handle it & get to it & use it in an emergency, (regular maintenance notwithstanding - which is why I mentioned the mud wasps, a little known factor in pump failure!) 

This is really one item that should be purchased locally & never on ebay. Electric pumps are useless where the power supply is overhead on wooden poles!

I understand that sometimes money is tight when living rurally, but the last thing you want to skimp on is fire protection. You cannot rely on authorities to help you in such a crisis. Helping yourself may be the difference between life & death. A good fire plan (& a good fire pump) may make that difference! 

[dylan11235813]

Generally I think you have to send an item back. Is it a just a pump or specifically for fire fighting? I think there would be customs rules for protective type items.

Also I don't think anyone is allowed to send broken items in the post, so I think they have to pay.