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Ask ebay to step in option is still missing

It’s been 9 days and there’s still no “ask eBay to step in” button. Can anyone assist? 

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Re: Ask ebay to step in option is still missing

Item has been received but it’s faulty . I’m the buyer. The seller keeps offering to send me a new one . But I keep asking for a refund . We are going in circles . eBay needs to step in . But there’s no magical button 

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Re: Ask ebay to step in option is still missing

Stop communicating with the seller and open a dispute with eBay's MBG.

 

https://pages.ebay.com.au/ebay-money-back-guarantee/

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"Start me up I'll never stop......"
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Re: Ask ebay to step in option is still missing

So you need to open a dispute

 

Just asking the seller is not going to achieve anything

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