Ask ebay to step in option is still missing

[becsbeauty_1]

It’s been 9 days and there’s still no “ask eBay to step in” button. Can anyone assist? 

[becsbeauty_1]

Item has been received but it’s faulty . I’m the buyer. The seller keeps offering to send me a new one . But I keep asking for a refund . We are going in circles . eBay needs to step in . But there’s no magical button 

[padi*0409]

Stop communicating with the seller and open a dispute with eBay's MBG.

https://pages.ebay.com.au/ebay-money-back-guarantee/

[sandypebbles]

So you need to open a dispute

Just asking the seller is not going to achieve anything