Attacked by seller for neg

[ambersbabystuff]

I purchased some jeans (2 pairs) which arrived absolutely covered in fluff and cat hair.  Even though the price was a bargain, when I emailed the seller about the condition of the jeans the reply was "Probably the mohair throw that was under them for photo Glad u like them"  my further reply was that I was not happy about having to spend at least half an hour each pair trying to remove the fluff, with no reply by seller.  No apology. 

So I left a neg and a neutral, nothing personal, just factual (majority of my feedback given is positive) and copped an earful of abuse and bad language  via ebay message.  Now I wish it was 2 negs I left them.

[fixnwear]

dylan..

definitely yes, they can contact them! About DSR's just as much as about f/back.

Feel free to ask Ebay.

That is one of the reasons they have made it visible who leaves what - so the seller can challenge the buyer if the stars are unjustyfied.

Example: "hey what are doing leaving 1 star for postage cost ot postage time when both are clearly documented in black & white"

Or: "how come your f/back says you are delighted with the item, yet you gave me 1 star for description"

[black*poppy]

As a buyer I don't think it's acceptable to send items that are covered in lint or dirty, whatever the time it takes to fix it.

In regards to the shop analogy - if I was buying from a shop I would be able to see the make-up mark, etc and ask for a discount accordingly.

As I can't inspect the item before purchase on ebay, I have to rely on the seller's description.

If she didn't mention the lint, I would not expect the item to be covered in lint when it arrives. (BTW a seller once said in a listing that the item may have cat hair, I bought it anyway and it did - no problem, it was cheap and STATED)

Why is MY time less valuable than the seller's?

As a seller I always try to provide the best buying experience possible - at best I might get the WOW factor that leads to glowing feedback.

Sending an item heavily covered in lint is a rookie selling mistake IMO - easily avoidable - risks the outcome given by the OP, even if it may have been a bit harsh.

[cmcoins2000]

Well, not entirely sure that works. I received glowing positive feedback for an item - the DSRs were item not as described - go figure & they are still there though contact has been made on several occasions to have it removed. Let us face it - used clothing - to put items on sale for profit - necessitates the item is clean, ironed & in the fully described condition it is listed. I would expect also the item to be folded & packed well. Just because it is pre-loved doesn't mean it cannot be loved again. I launder & iron prior to delivering to the charity shops otherwise I feel it deserves 'binning'.

[dylan11235813]

[dylan11235813]

Further proof that ebay customer support is not worth the bother

[fixnwear]

dylan,

that is an old example, since recently that is no longer the case - not contacting the buyers about low DSR's

Ebay definitely encourages both parties to slug it out - for the lack of a better word - and hold buyers acountable for their marking.

But - they (Ebay ) don't do anything about it even when proven misjudgement has occured - given out of malice or ignorance.

Although they say they do, every week they remove unwarranted low stars when the tracking is in the listing, or the definite cost of postage - that sort of thing - without being aproached by the seller to do so.

But let me tell you - even under the old system where sellers were not supposed to contact buyers about it - when Seller complained to Ebay about the stars - the response was always the same: "Ring them up (the buyers) and ask them!"

[go-tazz]

It's still in place on the Create your reports page:

[digital*ghost]

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@fixnwear wrote:

digital..

I didn't know that Ebay tells sellers to send used clothing after washing it first - but that's fair enough.

But I was thinking more of stores selling tried on items with a bit of make up left on the collar, or sweat stains or whatever...

you buy them usually for 10% less than the tag, and go home and wash it.

I would not expect anyone on Ebay to go to too much trouble over a cheap item however, no matter what Ebay says - as they (Ebay) are not actually selling it for peanuts so it's easier for them to demmand this & that.

As far as I read it, jeans were not dirty as such, just covered with hairs from the moher rug.

Did the OP expect the seller to spend half hour picking the hairs off?

I just think it was an over reaction for nothing much - on both their parts, buyer even bothering to complain about that and the seller being taken by surprise that the buyer did!

But I totally agree with the rest of it - that still wasn't the way on the sellers part to respond like that.

If she said something like, "so sorry, there are hairs from the rug, just couldn't justify spending all that time removing them for very little return on the jeans (as there is a point when the sale stops being cost effective and it becomes one giant waste of time).

I'll try not to put my items in the future on anything that's shedding hair." - I'm sure then that the OP would have been in a much happier frame of mind!

I mean, seller couldn't have really done anything much else about ti - as the buyer already had the jeans.

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I had a nifty lint roller, with sticky paper on it, so I'd use that if there was something on the clothing like that - I pretty much considered it a necessary tool of the trade, and it would only take a couple of minutes.... But as has been mentioned, this is the sort of thing that affects the value of the item (to the buyer), eg they may not have been interested, or prepared to pay as much, if they knew about this issue up front, so if nothing else, it should have been part of the description. Even a note about the household containing pets would have been advisable - I know buyers can ask questions, but taking two seconds to type a line so that they don't have to is what I consider a responsible action on behalf of a seller, especially as many people can have allergies. 

To take another example, it's not that far removed from cigarette smoke, which can make clothing reek and many buyers won't accept clothing in that condition, whether the garment is otherwise perfect or not. If they are prepared to accept a garment reeking of smoke, but then have to go to effort and/or expense to get it to a wearable condition, then I think it's unfair if the seller hasn't even put a "comes from a smoking household" note in the description so that the buyer can make an informed purchase decision, and account for what they may have to do in order to be able to wear it - I don't feel like these kinds of issues, even if they seem petty to them, should be dismissed by sellers. PayPal buyer protection doesn't cover smoke-infused clothing or items either, but I'm sure many wish it did. 

I guess in a nutshell, I think if there's anything about an item that unexpectedly causes a buyer to do or spend something to get it to the advertised condition, then I'd take issue with the seller. (And by unexpectedly, I mean there's nothing in the listing to indicate the issue at all). 

[azurekikn]

REMOVED are the worst sellers ever. We recently purchased something from them and they e-mailed us saying they would not send our items until we changed a rating from neutral to positive also the size was completely wrong. So yeah refusal of goods plus holding on to the money we spent with no way of just getting a refund for the stuffing around caused by them.

[phorum_junkie*]

I would like to know why the price the buyer paid should have any impact on the condition the goods should be in when received. IMO if an tem has hair or fluff on it then the seller should remove it before sending (I have a sticky roller like the one DG mentioned and use it on most of my clothing when packaging it even if I can't see any obvious signs of fluff or haor). There is also no excuse for rude responses but di the OP actuslly say what outcome they wanted when the first got in contact? Did they say they were looking for a refund, full or partiasl, did they say they were happy with the goods in general but were just giving the seller a heads up? Did they say they wanted an apology?  If they just sent an informative email what response were they expecting?