Australia Post Contractor Stole My Parcel - Dandenong Victoria 3175

[neoanderz]

I ordered a laptop on ebay. seller sent it via Parcel post+signature. I kept tracking it from the office and finally it was on board with the driver. All of a sudden parcel was delivered at 11.51am when I was at work.
When I went home no card was left, nobody in the apartment complex has seen it. Item was simply vanished.

Called Auspost up and the operator told me someone has signed for it. How could it be? I was at work. He said there is some scribble starting with my First name. Asked me to send my licence to confirm my signature. Still awaiting for an answer from them.

In the meantime i did some research. Guess what? im not the only one. So many people have lost their parcels similar way. They were simply signed and delivered, but not the receiver who signed for it.

My incident happend in Dandenong vic 3175, Beware guys there is a thief delivering parcels for auspost in dandenong. I cant submit a paypal claim coz item was delivered. Insurance dont cover anything because again it has been delivered. Ive lost money and item.

Im sure Australia post doesnt do anything about this. This is not the first time, Ive had incidents with Startrack (owned by Auspost now) months back where they forgot to pick up my item from the warehouse 3 times in a row. and when received it box was damaged, but item was fine.

The Driver probably still has my laptop. This was dispatched from Clayton South, Vic distribution centre. If Auspost authorities read this, Please track down the driver. Delivery time as per tracking 11:51am Thu 21 Apr Dandenong, VIC.

Thank you

[bsal6160]

are you going to apologise to the AP courier for accusing them of stealing?

[*tippy*toes*]

Here's an idea. Why not sign up to My Post (it's free) and if you live in the city, get your parcels sent to a parcel locker. If you live in a non city area, use the Parcel Collect option. That way all your parcels get delivered to your post office of choice. It doesn't have to be your local post office, it could be one that's closest to your work, or if you know you're going away somewhere for a few weeks, the one closest to where you'll be.

You get notified by either text message, via the AP app or email (or all of the above) that it's ready for collection. You don't put your residential address in, you would change the address in PayPal to what looks like this:

You Name

Parcel Collect 12345-67891

123 Your Post Office St

Post Office Suburb 1234

The parcel collect number is unique to you, that is your My Post number. If you decide to have a delivery to a different PO, the number will still be the same, just the address changes. Doing it this way means you don't have to worry about cards being left or parcels being delivered to the wrong address. I believe this service is almost essential for people living in apartments that aren't always home during the day these days.

Problem solved.

[davidc4430]

does sound a lot like another poster who has delivery guys being mugged and crazy neighbours stealing parcels of valuable cat food doesnt it?

[davewil1964]

I was wondering that, too.

Suddenly it's turned into possible damage.

With the same current level of proof as the initial accusation.

However, as they say - "Never let the facts get in the way of a good conspiracy theory"

[*tippy*toes*]

---

@davidc4430 wrote:

does sound a lot like another poster who has delivery guys being mugged and crazy neighbours stealing parcels of valuable cat food doesnt it?

---

I did initially think that too, but didn't want to say it. Even though he's in Vic, he may still be related to the buyer of expensive rodent food in Tassie. Same attitude that's for sure.

[michellebartley]

God surely not. I take offence at that ha ha ha ha. Plus know I buy my stuff on Amazon. Less hassel.

[audio-spot]

Welcome back Michelle.

To be fair, you can't blame the seller for coming here originally with an angry tone, as initially it looked like he might have lost his money, and it would have been the delivery person's fault.

If it wasn't for the honesty of the old lady in the next street, I'm not sure AP would have been keen to pay out a few hundred dollars, especially when it looked like it was delivered.

If they were to question the delivery person, chances are he would remember that he did not deliver to the unit complex, but doubt if he would remember the actual parcel and where it went.

I'll be the first to admit that I've made mistakes in my job, and will do so in the future. Whilst some of us could afford to loose a few hundred dollars, I'm sure most of us can't.

I don't believe you should need to resort to parcel lockers to ensure guaranteed delivery of expensive items. Perhaps upgrading the hand held scanners with GPS logging to assist in claim resolution, or sighting ID for expensive items.

[lyndal1838]

---

@audio-spot wrote:

If they were to question the delivery person, chances are he would remember that he did not deliver to the unit complex, but doubt if he would remember the actual parcel and where it went.

If the driver was questioned there is a very good chance that he would remember.....my OH often gets questions about "missing" parcels and he can usually remember who signed for it, what address and even the approximate time it was delivered.


I don't believe you should need to resort to parcel lockers to ensure guaranteed delivery of expensive items. Perhaps upgrading the hand held scanners with GPS logging to assist in claim resolution, or sighting ID for expensive items.

How much upgrading do you think the AP/StarTrack scanners need.  They can now track the vehicle, the driver and the parcel....they can even tell the company when a driver takes a toilet break.  The drivers have already gone on strike because of the extremely invasive ability of the tracking...but went back within half an hour on the condition that the company would continue negotiations with the union.

[audio-spot]

Star Track may be different because I believe most of the fleet are owned by AP, so would have GPS data logging per vehicle. Not sure about their hand scanners.

AP parcel contractors supply their own vans, as far as I know, and so I doubt have GPS installed. I don't believe the hand scanners are enabled for GPS.

[jensmanchester-australia]

Unfortunately there are rare cases of parcels being stolen by AP contractors so it does make people suspicious when things like this happen.

In the last 6 months we had a parcel supposedly signed for but not received by the customer. It was a large bulky item so hard to forget.

When questioned, the driver could not recall the parcel or if he had been delivered it to the address - in fact he had no recollection of the parcel at all.

Someone had fraudently signed for the parcel but the false signature was in the exact name as on the parcel - if the parcel had been signed by some random person it would have been unlikely that the signature would have been so clear. It appeared the driver had signed it.

AP did an investigation and I was paid full compensation (which is probably a first for me) - I am not sure what happened to the driver as a result of the investigation but I know questions were being asked.