Beware scammer, and I dont care if I lose my money. Im giving a negative comment.

[zzs568]

I have paid for an external ssd drive advertised as 16tb capacity, the drive in fact held barely 1tb. After googling for information ,I soon became aware that this was a scam,and a number of different sellers were offering the same at similar prices. I alerted the seller to the fact that this unit was not what was claimed to be, and asked for a refund. I promptly sent the item back with a request for a signature on return to place of origin. The Seller informed me he would refund me the item after I had firstly left a "positive" comment. The fact is though that their item was falsely advertised as being 20 times the capacity it could hold. I would be lying to give a positive comment, and not only that- The seller wanted a positive comment first, before he would return it. That to me is blackmail. I suggested this to the seller, his reply was that he would refund it after it had returned and after I had made a positive comment first. Because it would be bad publicity for him. I checked with australia post. It was returned 4 days ago. And having to been "signatured for" I know he received it. Even though his last message suggests he has not recieved it.I cannot leave a positive comment. That would be a lie and helping the next victim believe the item was genuine. I want my money refunded, but I will not leave a positive comment. I have kept a copy of our entire conversations as proof.
Stan.

[zzs568]

So when he messaged this-

 Hello I receive your message and can you be able to use the product?
We will offer you some compensation.
Yours sincerely-

 It was not acceptable by Ebay protocol, too?

[papermoon.lady]

Only if accompanied by the request to leave positive feedback.

Sellers can offer a partial refund or compensation, this is not against any rule in itself, but they cannot offer any refund (total or partial) in exchange for positive feedback.

[jellybirddesigns]

Doesn't sound like you followed the correct procedures at all.

Have you ever read the Buyers guide?

Did you open a case for Not as Described? Did the seller send a postage label or postage funds to cover the cost of the return? I guess neither of those things was done.

You don't need to communicate with a seller and your conversations are not "proof" of anything. Unless there is an official case, Ebay has no idea of what you are doing. There are strict procedures to follow when an item is not up to scratch.

[repentatleisure1952]

Some people seem to not want to do things the easy way.... shrugs.

[zzs568]

Lastly.,Thanks for all the input everyone. One thing i didnt do was spend several hours reading the ins and outs of Ebay. but how many first time buyers do?  Especially seeing its not a huge amount of money. Not many I reckon. I'm on here just for some advice. Now that would make sense if I regularly bought from Ebay.

And at the end of the day im not gonna cry if I dont get a refund. But I wont be leaving a positive comment for the seller.

[padi*0409]

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@zzs568 wrote:

One thing i didnt do was spend several hours reading the ins and outs of Ebay. but how many first time buyers do? 

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Use the link below to find out about the returns process. It's easy enough to understand for any future problems. Maybe bookmark it so you can reference it later on if need be.

https://www.ebay.com.au/help/buying

[repentatleisure1952]

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@zzs568 wrote:

. One thing i didnt do was spend several hours reading the ins and outs of Ebay. 

Several hours?... I call lunchmeat.

It takes 30 seconds to look at the eBay Money Back Guarantee clearly displayed on the listing & the same amount of time to check the seller's feedback.

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[*sons_and_daughters*]

Given the tactics the seller is trying to pull, they are Chinese. Feedback is very important to them. Tell them you will give them positive feedback and 5 stars for everything when they refund you in full, including any postage. Partial refund is not an option. Full refund for glowing positive feedback. The neg them!

[davewil1964]

Of course you wouldn't make yourself aware of the conditions that apply to sites you buy from. That's the site's issue, not yours.

Fail.

And your estimate of hours clearly proves you haven't even investigated eBay's T&Cs. Which you agreed you had read when you signed up.

[springyzone]

Everyone else has given you good advice, so take it.

No wonder you are incensed. The seller is trying to blackmail you and what is more, they are lying. They can see you are zzs568 with a feedback score of only 5 as easily as we can. That screams newbie to them. They are counting on you never having read any of the ebay help guides and having not a clue & so being easy to swindle.

If you gave positive feedback first, they would not be giving you a refund, it would be evidence you were fine with the product.

This is where you need to surprise them and get your act together.

Listen up, you are in control. 

You can open an ebay claim if things go wrong. You've got 30 days. You don't need to contact the seller at all, they can't stop you doing it. So do it, if you haven't already.

The seller is responsible for return postage costs if they want it back. Not you. Remember that for next time.

I can understand a newbie not reading every term & condition but when things went wrong & you wanted to make a claim, that is when you should have jumped onto the help guide so you did it the right way. Read it now. Follow the steps.

I think there is a reasonable chance you'll get your money back through ebay but if not, try paypal later if you paid that way. But not till any ebay claim fails. Good luck & let us know how you go.