Bought a CPAP cleaner supposedly from Australia and it came from China. It is only sold in China

[emmar2629]

It says this machine is only to be sold in China.  Came with an overseas plug.  What a con.  How can I get my money back?

[padi*0409]

eBay's MBG ?

https://pages.ebay.com.au/ebay-money-back-guarantee/index.html

[sandypebbles]

'Supposedly from Australia'

Was the seller registered in Australia, or in China?

[hbrih3]

It should not matter where the seller is registered, if eBay lists the item location as Australia the item better be located in Australia otherwise eBay is part of the scam of false advertising an item.  Lots of sellers are registered in China and are selling items from Australian locations as they have relatives,employees or they now reside in Australia. 

What matters is if the item is located where is advertised as being located but too many scammers are now displaying false information on eBay and getting away with it because eBay allows them to do so.

[jellybirddesigns]

Did you look to see which country the  seller was registered in (on their feedback page)?

Did you check out their feedback before purchasing to see if there were any red flags?

You could open a case for "Not as Described", but before you do that - what does the listing description say?

I think China works on 220V, so you could just change the plug.

HOWEVER, anything electrical bought from China is usually a knockoff and can be an extremely dangerous fire hazard due to poor compliance standards.

If you open a case, do not be persuaded to send the item back at your expense. Come back here to update us.

[padi*0409]

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@hbrih3 wrote:
. 

What matters is if the item is located where is advertised as being located but too many scammers are now displaying false information on eBay and getting away with it because eBay allows them to do so.

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NO. What is really the problem is that a lot of the Chinese made electrical items simply DO NOT comply with Australian electrical standards, and thus if they malfunction then the buyer's insurance is void.

[imastawka]

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@hbrih3 wrote:

It should not matter where the seller is registered, if eBay lists the item location as Australia the item better be located in Australia otherwise eBay is part of the scam of false advertising an item.  Lots of sellers are registered in China and are selling items from Australian locations as they have relatives,employees or they now reside in Australia. 

What matters is if the item is located where is advertised as being located but too many scammers are now displaying false information on eBay and getting away with it because eBay allows them to do so.

 Each and every listing on ebay bears the wording -

Seller assumes all responsibility for this listing.

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[hbrih3]

And where is the eBay's responsibility when they are made aware a listing is fraudulent ?

After all is eBay who takes a fee for displaying it so while the seller takes the responsibility to make

sure the ad is genuine is eBay's responsibility to take action and remove it  when they are made aware that is not.  But instead of that eBay ignores reports and even goes as far as deleting negative feedbacks at the request of sellers so the fraud can continue. 

I'm guessing they don't want to bite the hand that feeds them so as long as they pay their fees eBay is happy to manipulate the feedback score and allow fraudulent ads to display.

Case in point, I left a negative feedback for  item #403289322257 because the seller fraudulently claimed to have the item located in my postcode of North Yunderup when in fact is sending the item from China through NSW and is overdue by weeks. Ebay deleted my -ve feedback without notifying me and the only reason I noticed is because I'm still waiting for it. When I asked eBay the reason for deleting the feedback they admitted it was an "error" on their part  but they could not reinstate it. So next buyer looking to buy from that scammer is likely to fall for the same false ad I did because of eBay interfering with genuine feedbacks to protect their income. So I ask you, where is eBay's responsibility in all this ?

[imastawka]

Forget where the item is supposedly located - why, oh why would you buy from anyone with that amount of negative feedback?

Seller is registered in China with 96.4%.  Horrible rating.

It's buyers such as yourself who keep them in business.  If people took notice of how badly the business is run,and shopped elsewhere,  then they would soon stop selling on ebay.

The item you quoted has a max 3 week delivery estimate, why didn't you open a case for INR to get a refund,  as soon as the last delivery date passed?

[springyzone]

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@hbrih3 wrote:

It should not matter where the seller is registered, if eBay lists the item location as Australia the item better be located in Australia otherwise eBay is part of the scam of false advertising an item.  Lots of sellers are registered in China and are selling items from Australian locations as they have relatives,employees or they now reside in Australia. 

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I totally agree with you that if an item is advertised as in Aust, it should be here, not coming from China.

But if you are waiting for something that is overdue, you need to open an ebay claim for item not received. Maybe report the seller if ever you find he has misled as to location. Ebay will only know if you tell them.

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Emmar: If you bought a machine that was advertised as located in Australia and it has arrived from China with an overseas plug and a label saying only to be sold in China, then that item is definitely not as described. You need to open an ebay claim for money back on that basis. Take some photos if you have to.

You seem to have done a fair bit of buying & selling on ebay over the years so you've probably been lucky if you haven't struck a problem until now, but as others have said, if you're buying, it pays to check out the ad thoroughly and then have a look at feedback/seller location etc It's the best way to protect you own interests.