Bought old or fake Chanel No 5 recently and seller refuses to accept a return

[beauty.101]

I bought used bottle of Chanel No 5 recently and when it arrived I found the fragrance might be very old and/or fake because it has a sharp tangy note when first sprayed, then dries down to an acceptable scent but then it completely disappears within an hour whereas the same version in the department store lasts at least 8+ hours when tested on my skin. I'm also questioning its authenticity although, after a lengthy google search prior to bidding, the bottle has all the correct marks, but the atomiser is faulty and it leaks everywhere.

I have opened a return request, but the seller refuses to accept a return. Isn't this against eBay policy regardless of a seller's terms on a listing?

I notice eBay suggests I "ask them to step in on April 2" if the matter remains unresolved. What will happen then? What else can I do (if anything)?

Thanks.

[davewil1964]

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@beauty.101 wrote:

I bought used bottle of Chanel No 5 recently and when it arrived I found the fragrance might be very old and/or fake because it has a sharp tangy note when first sprayed, then dries down to an acceptable scent but then it completely disappears within an hour whereas the same version in the department store lasts at least 8+ hours when tested on my skin. I'm also questioning its authenticity although, after a lengthy google search prior to bidding, the bottle has all the correct marks, but the atomiser is faulty and it leaks everywhere.

I have opened a return request, but the seller refuses to accept a return. Isn't this against eBay policy regardless of a seller's terms on a listing?

I notice eBay suggests I "ask them to step in on April 2" if the matter remains unresolved. What will happen then? What else can I do (if anything)?

Thanks.

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Therein lies the solution.

You may well win an eBay dispute, but YOU are the one who bought used perfume online. It is hardly the seller's fault if the item is Chanel (which you seem to admit) and has deteriorated with age.

Maybe be a bit realistic in your expectations.

I'll bet a motza you got it way under new price.

[lyndal1838]

I hope you have not questioned the authenticity of the perfume in the dispute.  If the seller can produce a receipt or some other proof that it is authentic you will lose the dispute.

You would probably win the dispute if it was a Not As Described dispute with the reason that the atomiser is defective.

From personal experience I find that Chanel No 5 does not stand the test of time.   Now that I am not going out much I have stopped using it as it was going off before I finished it.  I use YSL Paris or Cacharel Anais Anais

[amber-eyed-girl]

To help a bit with the age, I have a 25 year old bottle of it and the atomiser is a bit wonky, and the scent is like faded apricots. Know it is genuine.

[lyndal1838]

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@beauty.101 wrote:

 but the atomiser is faulty and it leaks everywhere.

I have opened a return request, but the seller refuses to accept a return. Isn't this against eBay policy regardless of a seller's terms on a listing?

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If you are going to ask for a refund for change of mind it might be a good idea not to tell lies and invent faults and then post about it on Facebook.

The seller is quite entitled to refuse a refund for change of mind.

You took a chance on buying an old perfume and it has backfired on you.

Close the dispute and accept that you are at fault, not the seller.

I am sure I can speak for a lot of sellers....welcome to a lot of BBLs.

[phorum_junkie*]

Thank you very much for that bit of info Lyndal, adding to spechul lists right now.

No wonder some sellers think every not as described dispute is the buyer trying to scam them.

Even if the scent had deteriorated I would say it was the buyer's fault, that is what old, opened bottles of perfume etc do and the buyer should not have purchased if they were going to want new condition.

[davidc4430]

another example of ebays over ruling of normal trading rules, the second hand goods law that says 'buyer beware'  no returns no refunds. as it should be. you buy second hand knowing your not buying a new item so dont expect to get a new item. personally i wouldnt want to use a used perfume, who knows whats in the bottle once its been opened.

[*tippy*toes*]

Probably wanted to resell it and realised she couldn't. The replies to the bad feedback received speaks volumes.

[lyndal1838]

Yes PJ, it was an interesting bit of information.

I was told about it by a "lurker" here and when I went to check it out the OP had taken the post down.   I doubt that we will see her here again after being busted.

[davewil1964]

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@*tippy*toes* wrote:

Probably wanted to resell it and realised she couldn't. The replies to the bad feedback received speaks volumes.

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"Do as I say, not as I do"?

Karma, in this case, but.