on 02-08-2019 08:56 AM
Hi eveyone,
Recently I purchased a dog intestinal wormer. When the item arrived it was heart wormer (so incorrect product). I messaged the seller and they claim the description and photo show it is heart wormer. When I go into my purchases on the ebay app, the title of the listing is indeed for heartwormer however, the paypal reciept and the original messages I sent the seller show the listing title for intestinal wormer. I am confused the purchase is now showing as heart wormer, as before I messaged them I checked the listing on the app to make sure I hadn't incorrectly ordered heartworm, and the listing was very clear it was intestinal wormer. The seller actually originally messaged me to say the listing said intestinal wormer, but the photo and description showed it was heart wormer, but this just wasn't the case when I purchased it, and now the listing isn't showing anything about intestinal wormer at all.
The seller is now refusing a refund and saying it was my responsibility to check the listing, and depsite offering free postage won't refund me claiming postage actually cost them $8. I requested a return and said I will return the item and they can refund me, but they are being so difficult I am more inclined to just leave neg feedback (the item was only $10.50).
Solved! Go to Solution.
on 02-08-2019 10:34 AM
If you click on the listing from your purchase history, there will be a note at the top that says something like "the seller has revised this listing, but you can view the item you purchased", that will contain a link to the listing exactly as it was at the time of your purchase. (At least, you can do this on a PC, not sure what happens on the app).
If the original listing definitely shows it as intestinal wormer, then it sounds a bit like the seller did it deliberately given their response (they may have made a mistake in the original listing and thought this was a better solution, or ran out of stock so could only send the other product, either way if it was intentional it's a poor way to handle it). I'm guessing the seller doesn't realise a record of the listing you purchased from is kept by eBay for around 60 days, but at least you can show them undeniable proof that refutes their claims (the revision history of the listing is also clearly shown - it will say the exact date and time changes were made, and what those changes were).
on 02-08-2019 06:06 PM
on 03-08-2019 12:41 PM
on 02-08-2019 09:26 AM
Open a case for item not as described if you have proof
02-08-2019 09:27 AM - edited 02-08-2019 09:30 AM
I tried to do that but can't seem to find where? I went to Paypal and it redirected me to the resolution centre, but that is saying a return is open?
on 02-08-2019 09:33 AM
Did you just ask to return the item? or did you give a reason for the return?
You have 30 days in Ebay and 180 days in PayPal to open a case
on 02-08-2019 09:36 AM
They said they would send me a return label (given it was the wrong item), I asked about a refund or replacement, but then they started carrying on about me not reading the listing properly, they have lost money as the free postage actually cost them $8...
The return is open so when I go to ebay it doesn't let me do anything else.
on 02-08-2019 09:41 AM
Since the return is open you should have a date when you can get ebay to step in if you haven't received the return label otherwise when you get that label you'll need to return the item before a refund gets issued.
on 02-08-2019 09:42 AM
yeah that is correct, I think it was the 7th so I will wait until then. Thanks for your help.
Would you have a view on my original question? is the seller able to change the listing?
on 02-08-2019 09:45 AM
No a seller can't change the listing after the sale has gone through and if you need to show that they did do that then keep that handy incase you ask ebay to step in.
on 02-08-2019 09:47 AM
Yeah I have photos of the paypal and messages which show a different listing heading to the one that is now in my purchases, so it's really weird
on 02-08-2019 09:54 AM
You will win the case then so the seller in my opinion should have just issued you a refund.