Change of mind customer

[flatoutessentials]

Hey guys, 

I had advertised a bag and stated i had bought it off ebay a year ago. Many pictures + and an accurate description + code inside bag. I specified no returns/refunds. I didn't state at any point whether it was authentic as i had no proof. I do believe it to be authentic. Most bidders (except for winning bidder) contacted me and i told them this. Buyer left positive feedback stating good product' and day after contacts for the first time stating it was fake and was going to raise dispute. What can i do?    

[nonny_muss]

Sorry, gremlins are getting into this post.  My previous post was my reply responding to supernovas quote as follows:

"If you list something like LV "making it perfectly clear that you do not know if it is genuine" you are in fact admitting you know it is not real.  If you think it is genuine but do not have receipts, you have to get it authenticated before you list it."

and I stated, I disagree with the logic and the inference.

[davewil1964]

Irrelevant, nonny.

If it's real and can be proven as such, no worries. If it's not, big worries.

The onus is on the seller. Regardless of non-seller's opinions, selling fakes is illegal. Just ask LV. Or the AFP.

Don't take my word for it - I allegedly shoot from the lip - but I'm sure you will find all sorts of backup through google which, whilst not infallible, generally gives pretty accurate answers.

[nonny_muss]

Dave, I agree with everything you've just said, I just didn't think it should be inferred that the OP was knowingly misleading bidders. . . . especially as (like you put it) their situation goes beyond intent. 

[purple.cow]

Dave, I agree with everything you've just said, I just didn't think it should be inferred that the OP was knowingly misleading bidders. . . . especially as (like you put it) their situation goes beyond intent. 

And that is the point I was refering to, 'intent to deceive', and that would have to be proved or dispoved if such actions went before the courts.

And I know for a fact that at least one case was dismissed from a court when it was decided that the seller of another item in a similar situation DID NOT show any intent to deceive the purchaser of that item.

The the judgement was handed down in Wagga Wagga NSW 2008

So just maybe I'm not talking out of my backside after all 🙂

[viewmont1071]

As you had no proof it was a genuine LV you should never have listed in the 1st place & you're lucky the listing wasn't pulled.Fake LV's sell for a dime a dozen.

Re your current issue,if the buyer opens a Paypal dispute & can provide proof its fake,they won't even need to return & you'll be forced to refund the entire amount.

If they have to return it they will still receive a full refund including original postage as you have stated you can't prove its authentic.

The seller believes the bag is genuine.

The fact that there are many LV fakes for sale on ebay does not make the sellers so.

I wondered why posters believe the buyers assertions while denying the same courtesy to the seller ie they have no more proof than the seller???

As the buyer has (as yet) no proof that the bag is a fake but only an opinion and has left feedback??....

I would suggest you tell them to put up or shut up just as paypal will.

If they put up.... then refund... if they shut up well and good......

Why would paypal make the buyer return it if they produced the paperwork to prove it was a fake??

I notice many of the opinion "How would you feel if you spent 500.00 on a fake bag"

well shoe on other foot

How would you feel if you had paid $XXX.XX for a LV bag on ebay that was genuine then sold it for $500.00 and received positive feedback for the sale and then Narelle Nobody emailed you to say they thought it was fake??

Would you wear it or ask for proof???

Op If you have the original invoice from the ebay purchase and that stated it was genuine..then you have, so far,

...in the proof stakes anyways....

trumped the buyers email that states it isnt....

[viewmont1071]

As it is illegal, you know like against a law, to sell fakes, buyer has the right to assume that the bag is authentic.

see shoe other foot

from the OP

Hey guys, 

I had advertised a bag and stated i had bought it off ebay a year ago.

Then Op I would agree that you as the original buyer

"have the right to assume that the bag is authentic."

unless somebody proves you wrong

[phorum_junkie*]

Back to basics, the OP asked what they can do.

They can reply saying they will be happy to refund if it is returned in the hope they won't open a dispute.

They can wait until the buyer opens a dispute and can tell Paypal they believe it is as described and wait until Paypal make a decision.

What happens after a dispute opens is up to the buyer, if they can get proof it is fake then they will almost certainly get a full refund without having to return, if the seller can provide proof it is genuine then they won't..

If they cannot get the proof Paypal will probably find in their favour but insist it is returned, once they return it they will almost certainly leave you a neg.

[no_tv*10]

I know nothing about Louis Vuitton but did a 2 min google search which stated the serial number should be 6 digits/letters, not 7 so that would concern me.

[go-tazz]

Louis Vuitton made in the early 80's had three or four digits only and Louis Vuitton made in the late 80's had three or four digits followed by two letters.

Some vintage handbags have one letter followed by 5 digits.

Date codes since the 90's consists of two letters followed by four numbers.

The dust bag serial number doesn't even match the number in the bag as shown in tne 2nd last photo,(both those numbers have 7 characters),?:|

[purple.cow]

Hey guys, 

I had advertised a bag and stated i had bought it off ebay a year ago. Many pictures + and an accurate description + code inside bag. I specified no returns/refunds. I didn't state at any point whether it was authentic as i had no proof. I do believe it to be authentic. Most bidders (except for winning bidder) contacted me and i told them this. Buyer left positive feedback stating good product' and day after contacts for the first time stating it was fake and was going to raise dispute. What can i do?    

Personally I suggest you have it returned to you, even if YOU PAY that cost or not, and give a full refund. Assuming you want to see it back when IT IS indeed a fake.

I can tell you for sure that the serial number quoted on your Ebay advert blurb 8G86020 IS A FAKE!

The law may not bother chasing your backside over it but Paypal won't find in your favour on this one I'm sorry to say.

A geniune serial number will always read something like LG0929

The two letters tell which country the bag was made in and the numbers are a date of manufacture in disguise, in my example it would be Feb 1999.

Bags pre-dating 1980 carry no serial numbers.