on 12-10-2021 07:15 PM
I have let it go many times, particularly when I thought I was helping a small home business during lockdown. Lately, its appearing much more common, probably due to my increasing purchase of home office and hardware items and for those items, the rise of drop shipping, sellers clearly lying about item locations and Ebay's tolerance of it .
I frequently buy items disclosed as located in China and that's fine, since I can base my purchasing decision and price on real information.
In recent months, in relation to alleged local items, I've come to realise the extent of seller dishonesty about item locations and delivery delays, e.g. item disclosed as located in Sydney or Melbourne, doesn't arrive after 3 - 4 weeks, you enquire with seller, Ebay postpones estimated delivery date (presumably because of something the seller did) and you get an answer from the seller like:
Covid related delays. Please be patient.
or
Your item is in a sortation facility. Please be patient.
or
Please ask the Fastway (sic) to check it for you.
or (my favourite for an alleged local item)
The delivery of the order may get procrastinated due to the arrangement and process from the local authorities.
or (close second)
Inbound international deliveries in Victoria, Tasmania and South Australia may be delayed due to a covid – 19 disruption at our Melbourne Gateway facility. Would you mind waiting for it?
You look at the tracking information and see an entry from about the date of your purchase like "Your shipping information has been submitted" or "your item is in a sortation facility" and nothing further for weeks. That item's on its way from China, right?
In the meantime, I've had Chinese items (Ebay and non Ebay) and US Amazon items arrive in 10 days and interstate Amazon items arrive next morning after an evening purchase. The delayed items are mostly things I could buy same day at Bunnings or Officeworks. I want to support small local business and it would be nice if Ebay fixed the problem, but otherwise, what do you think I'm going to do?
Solved! Go to Solution.
on 13-10-2021 02:08 AM
Your comment doesn't make sense. You say yourself that the seller claiming the items as local could be anywhere, i.e. not necessarily registered in China. Also, I don't understand the assumption that I'm referring in all cases to a China registered seller. As I stated, I'm actually having less trouble with Chinese sellers who disclose they and the item are in China, than with sellers (who could be either Australia or China registered) who claim the item is local. I suspect the difference is that the Chinese seller is sending immediately and directly. I suppose my issue is a realisation of the extent to which local sellers drop shipping Chinese items dominates Ebay now, at least for the items I mostly buy, hardware.
I came here today for the first time (with 670+ 100% positive purchaser feedback) looking for information on an issue I've been having repeatedly. I found a thread on it where others have raised the same issue at regular intervals over a several year period, indicating its not resolved. I commented, the thread was immediately closed and I received criticism and personal insults. On other forums, people get cross if you don't search and use an existing thread. My suspicion is that here, drop shippers now dominate and unhappy purchasers are not welcome. So be it, my future new item purchases will be retail, Amazon or Banggood, depending on urgency. I've had none of these problems there. I might stay here for used, but Gumtree is actually better for that.
on 13-10-2021 03:17 AM
@mark88880,
No one one these boards thinks that it's ideal or even fair for a seller in - let's take the obvious example - China should be able to state that the item location is Sydney or Melbourne or anywhere else in Australia, if the item is not actually physically located there at the time of the listing being up.
However, eBay allow it. It comes under "Just in time fulfilment"; digital*ghost was the first on these boards to mention this, and it certainly explains a lot. Under the theory of "Just in time fulfilment", an item is deemed to be in the logistics warehouse location (in Australia) even if it's in China but intended to be sent to that warehouse, or if it's on the high seas on its way to Australia, or in Australia at the loading docks, or somewhere en route between the docks and the warehouse, or actually in the warehouse, or was once in the warehouse and will be again, or hasn't been in the warehouse but will be.
The logistics companies offering Chinese sellers these wonderful resources for selling to Australian customers make it incredibly easy for said sellers.
If you don't like it, we can all sing "Along the road to Gundagai" together, but it won't ease our collective frustration. Complaining to eBay is unlikely to be of the slightest use, as this is a deliberate strategy. eBay is desperately keen to re-establish and maintain its presence in China and to encourage Chinese users after a very very rocky history there.
Buying on eBay really does involve being unconvinced by the item location information on the listing. Head straight to the feedback profile page and check to see where the seller is registered; if in China, you should assume that the item is coming from China (and if you place an order and the item arrives very quickly, that's a pleasant surprise).
You'll also need to be aware that there are indeed dropshippers selling on eBay, and that many of them don't seem to disclose that the items they list are indeed coming from another country such as China. You can't tell by looking at their country of registration, obviously, but if you click onto the negative feedback link (to see their negatives over the last 12 months), you may see consistent feedback comments that alert you to this - comments such as "Sent from China", "very slow to arrive", etc.
I prefer to purchase from Australian businesses if I can. We have so many wonderful sellers here, and I hope we can encourage them. It's been a bad two years, and as a nation we're not out of the woods yet.
There are also English, French, German, American, Spanish, Italian and Dutch sellers from whom I purchase (not limited to eBay, and I assess their standing and quality before purchasing).
The responders on these boards are not apologists for eBay, nor are they bitter-tongued dropshippers seeking to stifle dissent. Rather, they have heard complaints of this sort many many many many times before. They have repeatedly explained to posters that eBay just will not do anything, and that we as buyers have to be caveating as emptores. We cannot do anything to convince eBay to change this, except for one thing... and that is to stop buying from China.
Will that happen?
No. Human nature... There will always be people looking for the lowest cost, and Chinese sellers out-compete Australian sellers for obvious reasons. (Very low wages, slave labour, vast government subsidies to support businesses as part of the Chinese government's global expansion plans, highly favourable logistics deals for Chinese sellers.)
I tend not to buy from Chinese eBay sellers as a general rule.
13-10-2021 03:47 AM - edited 13-10-2021 03:51 AM
As the Countess mentioned, looking at feedback (and stars received for postage time) might help. I have occasionally bought from sellers registered in China with listings mentioning that the items were located in Australia, and the items were indeed located in Australia, as the tracking proved. Such sellers didn't have negative feedback mentioning "sent from China".
At the moment I am personally not buying from China because of the delays caused by the pandemic and also because I had bad experiences with YanWen (used by many Chinese sellers these days).
on 13-10-2021 04:23 AM
Sometimes it might also help to look at where in Australia an item is supposed to be located. If the listing just says something like "Australia" or "All" you can rest assured the item comes from China. If a specific suburb is mentioned, the item is more likely to be in Australia. If a listing mentions "Sydney" or "Melbourne" it can be both ways in my experience.
on 13-10-2021 03:14 PM
Last 2 posters, I realise you are trying to be constructive and helpful and I'm grateful for that. I actually came here with high brand loyalty to Ebay, trying to fix a problem, but my experience here has completely turned me around.
All of this is just telling me to buy my new items elsewhere. It seems simple, if I want to buy a hardware or office product produced overseas (what isn't these days) but located here when I buy it, I can buy that direct from retail, another platform or a seller I had a good experience with on Ebay. Why would I do that through Ebay if I can't rely on the listing page information and could be waiting a month for the item to save a couple of $?
Actually, as I ponder this, I'm now seeing many little things I never understood in a new light. For example, why do sellers enclose a slip with the item asking for direct feedback? My guess is they're trying to protect themselves from what I raise, Ebay tolerance of drop shipping and perhaps also preservation of a customer data base, Ebay having blocked access to followers.
on 13-10-2021 05:42 PM
eBay is really the only place where sellers' opportunities are so linked to receiving positive feedback.
I have no skin in the game re whence you buy your goods, except that I am in favour of encouraging Australian businesses as much as possible. This is not in respect of Chinese-made (unbranded) goods so much as it is about Australian-made or at least "made in China but to Australian specifications and meeting Australian standards". I'm a buyer only.
on 13-10-2021 07:24 PM
Seriously, you're having major issues. That is evident by the amount of posts you've spammed. Go and buy from the other sites you seem to think can do you much better. Clearly ebay isn't for you. It's not for everyone.
on 13-10-2021 07:33 PM
I don't have a problem with made in China. I just want to know where the item is, so I can properly assess price and likely delivery time.
I spent some time on Google this afternoon and have found and bookmarked the online stores for the local sellers I would buy from again if I need the item promptly. I can use one of the Chinese platforms where I can wait. I will restrict EBay to what I originally came to it for - used, but will probably use other platforms more for that.
on 13-10-2021 07:44 PM
Thank you, but Ebay feedback is BS. Going back over mine, some of it seems to have "disappeared", leaving only positive. Also, you do know that sellers bribe/blackmail with refunds (not available through dispute resolution without lengthy delay) to procure feedback? In any case, for high volume sellers, negative feedback gets swamped.
on 13-10-2021 08:27 PM
It's a numbers game. As you will not be using eBay for further purchases why are you carrying on so much? It's a done deal according to you.