on 11-03-2014 11:34 AM
on 11-03-2014 12:04 PM
Sounds like they under paid on postage and just posted it so it is picked up your end with penalties for their stupidity.
If it stated free postage then the seller should have included that cost in the item price.
Did you pick it up and pay the $15?
If not then tell them to return to sender.
If you paid it and picked the item up then leave neg feedback for the seller and say underpays postage had to pay $15 to collect from PO
Then contact the seller and ask what they are playing at.
on 11-03-2014 12:22 PM
If you paid it and picked the item up then leave neg feedback for the seller and say underpays postage had to pay $15 to collect from PO
Then contact the seller and ask what they are playing at.
No need to leave a neg without giving the seller a chance. If it is an experienced seller, they might not realise they had underpaid postage - if you contact them, they should repay you the money.
Always contact your seller first, if there is a problem. In fact, feedback screen also gives this advice.
If they don't refund, then is the time to consider feedback.
on 11-03-2014 12:40 PM
*inexperienced
on 11-03-2014 01:01 PM
Usually I would agree but often a seller will pack things into a 500gm satchel as they will fit in there even though it is well over the weight limit and just put it into a PO box leaving the buyer to pay the penalty and the extra not paid for where as if they had paid over the counter then the correct postage would be charged.
it is up to the seller to know the correct postage costs before they list.
on 11-03-2014 02:00 PM
on 11-03-2014 05:13 PM
My understanding is that if the seller gives a return address, then they are the one who gets hit with the charges.
Was the seller's address on the parcel OP?
on 12-03-2014 08:12 AM
on 12-03-2014 11:43 AM
Simply email the seller first before you do anything. Most sellers are happy to sort out any problems. I have had 100% satisfaction from all my sellers doing that method. I find if you go boots an all into anyone they will go out of their way to make it as hard as possible. Cost nothing to be polite first.