'Contact Seller' counts as description?

[joshua1847]

I have recently purchased an item which had no description. I contacted the seller (through the 'Contact Seller' option) to ask to clarification about what was included in the purchase (before buying it), and recieved ample information. I also asked about whether a part of the title was a typo, and they said it was (500MB instead of 500GB, as no version of the item exists with 500MB)

If I recieve the item and it does not include what the seller provided clarification about throught the messaging system, can I use the messages that I sent as backing to ask for a refund? Or does the refund proof only reply on the listing details?

[gutterpunkz05]

So it is listed as 500MB,  but you are expecting to receive  500GB item.  If you and the seller have agreed that the item description is

incorrect, why didn't you have the seller correct the listing before purchasing.  Seller may be just as confused as we are,

[joshua1847]

Because:

1. The option (my theory) is locked when you choose that specific item when selling, considering that so many other sellers seem to make the same mistake
2. I asked the question under 'contact seller' and 'details about the item', so I thought that by asking him these questions and getting these responses, it counted as additional information about the item, which is why I initially posted this thread.

However, I think I see now that this issue is very confusing to read, especially when nothing at all has happened yet. I will leave this thread be until the item actually arrives, and I'll post about whether or not it was necessary to post this in the first place.

[gutterpunkz05]

"Hopefully you will get the right item,  But if the incorrect information was entered by the seller, then the seller should be able to correct it.  If the error was in auto filled specs and could not be corrected or removed by the seller, then it can be easily clarrified in the item description.

[digital*ghost]

I think that unless you have cause to actually test the theory and find otherwise, you should always presume only the listing details are taken into account, and not any details provided through messaging.

It is possible eBay may take that into consideration, but I suspect it is not usual, and would be done on a case by case basis, with no guarantee that any give case would have that info taken into account.

The reason I say this is not just to advise you to err on the side of caution, but because buyers messaging sellers for further details is relatively common in secondhand clothing categories, if anecdotes on the board are anything to go by, and there have been cases related where only the listing details were taken into account when deciding cases.

However, I say eBay may still take info relayed in messaging because , well... honestly because eBay is eBay and their policies are vague, which often allows different reps to interpret them in different ways - though, if you take the MBG policy absolutely literally, then it does strictly apply to listing details.