Contacting eBay with a non related buy/sell enquiry

[stephen_913]

Received an item incorrectly addressed for another eBay member/buyer.

Am unable to find a way to contact eBay with a general enquiry.

It is like if it does not fit a prescribed box your screwed.

Anyway enough **bleep**ing, does anyone know how to contact ebay with general enquiries.

Stephen

[jellybirddesigns]

You started this thread on the 28th of December. Only on the 4th of Jan did you mention that there was an Ebay reference number on the envelope (even though @papermoon.lady asked you back in message # 5).

Whilst there isn't a "General Enquiries" link, you've been on Ebay for long enough to know that there is a Chat option. What stopped you using it? You can discuss any issue you need to with the chat rep.

The only possibility is if CS can't associate the reference number with anything, in which case you're free to bin the item or do whatever you want with it.

[*sons_and_daughters*]

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@stephen_913 wrote:

Like as you say, all my purchases come addressed to me including correct name.

I would have thought an eBay rep chat portal would be the ideal help as like for a seller, an eBay reference number would allow the rep to check buyer and seller.

Do not like opening other mail so this could end up in trash.

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Why would you just throw it out? That's a ridiculous thing to do. If you open it and there isn't any paperwork in there, you might be able to trace the seller by searching for the item and then looking at sold listings. Especially if it's something a bit out of the ordinary.

I would be opening it. It isn't mail tampering. Mail tampering is like when my former neighbours used to steal our mail and open it, to see if anything contained something they could hold over us (they were all nutcases). 

[jellybirddesigns]

I agree @tipping-point.

In the week since the OP started this thread it could already have been resolved one way or another if they just opened the damn thing. Now all that is happening is that the poor buyer has no idea what is transpiring and that someone actually has their item but refuses to open it, or is delaying in contacting CS order to help them.

The OP came on here to try and help.....and yet they are not helping at all, so they might as well throw it away.