Counterfeit non-genuine goods - DO35 Coupling

[bernie4634]

Ebay needs to be far more diligent and proactive with implementing their counterfeit goods policy.

I recently purchased a supposed Cruisemaster DO35 offroad coupling (hitch) for trailer or caravan. When the item was received, I then realised it was most likely non-genuine or counterfeit which Cruisemaster themselves confirmed. I spoke with an ebay representative regards this and they assisted with initiating a return / refund request which the seller actioned immediately, refunding the purchase price in full with no requirement to return the item.

Unfortunately this dodgy DO35 item is still listed on ebay by 4 or 5 different sellers. They are all priced at $360 and many buyers may not recognise them as non-genuine. (They can be identified by a complete lack of OEM (Cruisemaster) labelling and other aspects.) Fitting such non-genuine items to trailers or caravans may void insurance claims. My main concern however is these safety critical items are likely substandard and could lead to serious accidents with fatalities should they fail. In such cases I'm sure the seller would be implicit and I believe ebay may be implicit also in facilitating the marketing of such items.

[bernie4634]

I didn't think claims that ebay Australia couldn't or wouldn't do anything about counterfeit goods on their website were correct, but who am I to question this. I'm please to say however that all the adds or listings for seemingly non-genuine items that I reported have been removed and ebay have upheld their counterfeit items policy. If such goods reappear on ebay, I will continue reporting, as any responsible individuals should do, especially for safety critical items.

[sandypebbles]

What was said was, eBay will not do anything about sellers registered in China 

It is not a 'claim' it is fact

Any responsible individual would not be buying such things from sellers registered in China in the first place

And if they choose to do so, they have no right to talk about safety whatsoever 

[ratman0100]

Most items you buy from shops are made in China. 

[sandypebbles]

Most items in proper stores are not sourced from dodgy eBay sellers 

Then of course, they are genuine brands (not unbranded knock offs) and have actual warranties 

Apples and oranges, dear 

[countessalmirena]

There is a significant difference between goods made in China for a brand that must comply with Australian standards, and goods made in China without any compliance to Australian standards, often no genuine branding, poorest possible components made of cheapest possible raw materials that can at a glance fool the buyer, and without any quality control.

Chinese manufacture can be of a high standard, but not when churning out cheap cheap cheap knockoffs designed to be sold to dollar-foolish Australians who are regarded as easy targets for fake goods.

[eol-products]

Isn't there a bunch of these dollar stores in shopping centres around Australia. No need to wait for delivery when you can just go grab a $2 umbrella whenever you like.

[front.row.vip]

It seems that eBay has changed its attitude toward counterfeit, non-genuine items and helping buyers who have been scammed. I recall a period when eBay were very diligent and responded quickly to customer issues. But it now seems they are like an absentee landlord, make it difficult to lodge a complaint or don't respond at all

[padi*0409]

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@front.row.vip wrote:

It seems that eBay has changed its attitude toward counterfeit, non-genuine items and helping buyers who have been scammed.

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Not really, what they now require is written documentation from the authorised seller/reseller of the product that it is fake.

Perhaps in the past dodgy buyers have been taking eBay for a ride ...................