Check the listing in your purchase history; you should still be able to see the item number. You canโt post the seller details but you can post the item number.
If more than 30 business days have passed since receiving the item have passed, you are no longer covered by eBayโs Money Back Guarantee.
If you paid by PayPal, though, you have PayPalโs Buyer Protection for 180 days dating from the time of the transaction (not from the delivery date).
As a last resort if you paid by credit/debit card and are not covered by PayPal, you should have protection in cases of a fraudulent or not as described item for between a month and six months (depending on your card issuerโs T&Cs) by being able to ask your bank to initiate a chargeback - best left, as Iโve said, only as a last resort because if you try to do a chargeback and it fails, you wonโt be able to try PayPal Buyer Protection or (even if the timeframe of 30 business days after delivery hasnโt yet lapsed) eBay MBG.
If however the item was sold to you by an Australian business registered to sell such items, Australian Consumer Legislation should apply.
Do you know where your seller is registered?
And yes - I echo what sandypebbles has said. Donโt keep using a faulty electrical product! Itโs risking injury or death or a conflagration destroying your property. You also need to act quickly under the MBG - not letting it time out if you want to be covered for the easiest resolution to such issues.
