Does The Image Form Part of The Description of an Item?

[aussietastic]

Hi Everybody

I recently purchased this item 290804700034 and received an item identical to this item  160903781478.

It performs the same function, but the item I got is made in China and ½ the price.

Should I worry about it?.....Is it worth complaining?

Any opinions would be appreciated.

[*new2vintage]

What is the problem ? If you've paid more for a similar item it isn't the seller's fault or problem. Your complaint doesn't qualify for a Paypal dispute. I can't even think of a valid reason for you to open a thread about it. That is my honest " opinion. "

[Anonymous]

Can you please clarify OP.

I recently purchased this item 290804700034 and received an item identical to this item  160903781478.

Does this mean you ordered one item pictured but received an item that looks completely different ( as shown in the photos I attached in my previous post ) ????

[aussietastic]

Sorry, yes that is correct....do you want to buy it? It's only $45.50 plus postage......cheap!

[aussietastic]

If the seller is importing them into Australia then with all the costs of running a business over here then of course it is going to be more expensive than buying directly from China.

You are joking right? We are talking 50% difference, to the door! You appear to be suggesting that I could buy a stack of these items form eBay (China), re-advertise them on ebay (AU) with a picture of something else and for no other reason than having to go to the post office and pick them up...double the price. Is that correct?

Anyway I wouldn't buy off eBay under that scenario, I'm sure you are aware of sites like " http://www.made-in-china.com" where you buy direct from manufacturers at a fraction of the price. I notice you don't advertise where your products come from.

Of course a shop front will incur more costs, but what do you consider a fair profit margin? Just as an example, I used to work for a major brand automotive and accessories retail store were the cost price for a compression fitting (to plug in air tools) was 50 cents (from China)and the sale price was $4.50 and this company makes an annual net profit of around $100 million. Is that how you operate?

[Anonymous]

It's very simple master.

If you spotted the 'same' item elsewhere at half the price then too bad for you.

In this case you have received an item that is nothing like the item you paid for. Colour is mentioned by the seller but nowhere in the listing does he say "the item you receive will be a different shape from a different manufacturer". So...

Ask the seller for a substantial partial refund or

go to PayPal and lodge a SNAD dispute.

They don't come more SNAD than this.

[aussietastic]

They don't come more SNAD than this.

:^O

Yes, I think I agree, I will give the seller a chance to respond.

Cheers

[aussietastic]

If you've paid more for a similar item

This is it, is it meant to be similar or the same as the image?

If you order a fork and get a spoon, is that different?

If you order a fork and the picture shows a fork with 4 tines on it and then you receive a fork with 2 tines, is that different? It is still a fork.

Of course the way around this is that some noddy's don't even use a picture at all! Probably don't know how to operate the camera.

[Anonymous]

btw Master.

You are lucky the seller is on the Australian mainland.

Buying electrical items direct from China means that if they

are DOA or turn out to be utter carp then postage back for a refund ( by verifyable postage ) could easily cost more than the item itself and PayPal DON'T force reimbursment of your return postage costs.

[lyndal1838]

Master, I am surprised by your rude replies to some of the posters who have tried to help you.

Why would you even feel the need to come here to ask if you "need to worry" and "is it worth complaining?" when you have received an item that is not remotely what you ordered?

Your OP indicated that the item you received performed a similar function to what you ordered but was a cheaper version.  In some cases this would only be worth asking for a refund of the difference in price, and I think this is what some posters were trying to determine.

You rather muddied the waters by talking about doing a world search and finding the item cheaper in China...it makes it sound like change of mind.  You can hardly blame posters for asking questions.

[aussietastic]

btw Master.

You are lucky the seller is on the Australian mainland.

Buying electrical items direct from China means that if they

are DOA or turn out to be utter carp then postage back for a refund ( by verifyable postage ) could easily cost more than the item itself and PayPal DON'T force reimbursment of your return postage costs.

Yes, the cost of return postage would be the next thing, if it comes to that.