on 13-06-2018 12:52 AM
Let us have the separate line review for " how well was item packed" and the star rating system
on 13-06-2018 02:08 AM
There are so many members who don't leave feedback now that anything extra being added is only likely to drive more away.
Personally I comment on the packaging in my 80 character review anyway.
on 13-06-2018 08:17 AM
13-06-2018 09:27 AM - edited 13-06-2018 09:28 AM
I agree joh, the majority of time comms are not necessary.
But perhaps you are being marked down because of the lack of comms from some buyers.
These days I acknowledge all purchases with -
Thank you for your purchase.
I shall post the item tomorrow morning and upload tracking a.s.a.p.
Especially if purchases are made on friday evening or over the weekend.
An acknowledgement can make the buyer feel at ease and that they are dealing with a person.
on 13-06-2018 09:46 AM
on 13-06-2018 10:29 AM
@kopenhagen5 wrote:
Thank you for your purchase.
I shall post the item tomorrow morning and upload tracking a.s.a.p.
That made us think - most of our items are sent as letters/large letters without tracking & perhaps some people mark us down because they don't have any idea when the items will arrive.
on 13-06-2018 10:30 AM
@brerrabbit585 wrote:
You can't win with communication - if you message them it annoys some people, if you don't it annoys others.
Exactly!
on 13-06-2018 11:31 AM
on 13-06-2018 11:46 AM
13-06-2018 01:31 PM - edited 13-06-2018 01:31 PM
I reckon the 4.9 ratings come from people inadvertently pressing the first star instead of the fifth star.