EBay sent me an email saying item did not meet Australian safety standards

[ikion748]

E Bay sent me an email saying that the item I purchased from a seller did not meet Australian safety standards, I have not used this item, it is still in its original packaging. How do I go about getting a full refund. Tried to use E Bays TERRIBLE contact system, with no Joy. Seller giving me the run around . All I need to know from EBay is the item safe to USE. their contact system is woeful, about 20 yrs behind the pack

[*casey*]

Because the listing's been removed, you may need to ask eBay to open a money back guarantee claim for you manually.

IF  you're still within the time limit of 30 days, go  to  eBay Help at the top of the page, follow the prompts until you get to the automated assistant , then ask to speak to a supervisor.

[2611geoff]

Hi, ikion748, I am the OP that started the "Product Recalls" thread.
Even though the return policy time frame had ended the vendor's supplier (China)was very responsive and I have resolved the issue to my satisfaction.

What product did you buy?

Best regards

2611geoff

[padi*0409]

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@2611geoff wrote:

What product did you buy?

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The OP said what they bought in their last post - a ladder..............

[*casey*]

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@2611geoff wrote:

"Even though the return policy time frame had ended the vendor's supplier (China)was very responsive and I have resolved the issue to my satisfaction"

That's a great outcome. Thanks for letting everyone know

[ikion748]

Thank you Everyone for all your input.

When I contacted the seller  , he sort of dodged my question, sent me a very small thumb nail picture of a  compliance website, it took some effort to get any sort of information or reply from this seller, I then asked him to give me the URL of the compliance site, turns out it is in China

I sent him the message below

I have had a look at the website, All I would now like to know is the ladder you sold me, complaint with Australian standards  that's all? in other words not according to some Chinese standards , I'm not casting aspersions here, I just have never heard of the Chinese company or to what standards they adhere to. As eBay sent me this product alert and I have tried to get an answer "Is the product you sold me complaint with Australian Standards"cheer "

since this message all communication has stopped, sours the pitch for the many great and efficient/honest sellers I have dealt with over the years. 

When I have a bit more time I most probably contact (TRY TO !!!!) EBay once again, not holding my breath

Cheers

[*casey*]

Your intial question asked how to get a refund.

You've been given all the information required to open a claim with eBay  if still within the 30 day time limit

or if you paid with Paypal,  you have 180 days from transaction date.

"When I have a bit more time I most probably contact (TRY TO !!!!) EBay once again"

Why ?

You want someone in an overseas call centre to tell you if an item's safe to use ?

The listing's been removed.

You've been warned with an email from eBay .

It doesn't comply with Australian Safety Standards.

You've been dealing with a shonky Chinese seller

Of course it's not safe to use  !