item listed as "used but in good working order" paid $1400
received has fault needs repair cost estimate $247 to get quote for repair then up to $1000 to fix
eBay sent Thursday 19th
Because this case is for an item of higher value, additional documentation is needed before we can move forward. This case has been placed on hold until March 23rd to allow you time to provide this documentation.
Please provide a repair estimate. We need the manufacturer of the item or an authorized repair outlet to provide this documentation. We will use this information to confirm the item is not as described.
Here are more details that must be included in the estimate:
- Overall description of the item
- Specific details why the item is not working properly
- Description of what needs to be repaired or replaced
- Contact information that includes name, address and phone number of the repair outlet
- Estimate of the cost to make the repair
Please *do not* have any repairs done.
If we have not received this information by March 23rd we will not be able to move forward with our investigation and your case will be closed without a refund.
authorized repair outlet Sydney live in Canberra
requested Thursday 19th doc's required Monday 23rd or case closed
postage alone $216, to have it their buy 9am Monday
and servicing done at Philips discretion
emailed eBay that thats impossible but i could get local retailer to at least confirm fault but so far no response
is this becoming normal behavior for eBay?
looks like seller gets a $1400 windfall by default
pitty i wont do the same to some other buyer just not me i guess
