Just after advice if I am being given the run around by ebay CS and if the process has been the correct one to take for a refund?
I purchased a bonnet that was described as used but good working order, asked the seller the condition and if the paint and clear was perfect as I needed to do a straight swap onto my vehicle. Was advised not issues, paint chips only and looked good. After paying for item and shipping it has arrived damaged and unusable. Damage not cause by shipping but clearly from an prior accident and storage. The underside of the bonnet is caved in and the corners damaged.
I messaged the seller initially (21 Feb) with no response and also online chatted with eBay CS to get an idea next steps to take.
eBay CS immediately said that they have organised a 'manual refund' and that is would need to be approved by the manual refunds team and all amounts payed would be returned. No need to do anything further, no need to return item. eBay would refund me as I am definitely covered by the eBay Money Back Guarantee.
Iasked if I needed to open a case and if the buyer needed it returned. "No no" was the answer. Sit back and it will be sorted.
I have since had 5 or 6 chats and phone calls with CS advising that the manual refund has been approved and I would receive a refund in 48-72 hours, then told it would be another 48hours, refund is definitely approved and waiting to be credited.
Here I am another 48 ours later and still nothing. I've been trying to get an email confirmation of the refund process but eBay will not send anything.
Has CS just been giving me the run around and no refund is actually on the way? I would have opened a "not as described" case initially but the chat continually advised I didn't need to and it was sorted. I have all transcripts from my discussions.
