Ebay deleted my negative feedback for a dodgy seller!

I bought item from seller.

They sent faulty item i raised it with seller and they refer me to their supplier to exchange it.???

I said no they take ownership and deal with trheir supplier. Refund me or exchange it

Went round in circles with seller just passing tge problem to me.

I didnt hve the time to muck around and just gave them negative feedback.

Next day i get email message from ebay that im in breach of policy. Feedback extortion. So they deleted the feedback without consulting me.

So some other buyer can now get ripped off.

Whats the point of feedback if the negative feedback dont stand. I was dissatisfied how the seller handled

Plus ebay warned me i was in breach.

Called ebay and they said they cannot reinstate the feedback.
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Ebay deleted my negative feedback for a dodgy seller!

It's difficult to comment on this one without understanding the full context or intent of the messages you exchanged with the seller (which I'm not asking for, just pointing out).

 

One of the reasons I say that, though, is feedback extortion is historically quite difficult to get eBay to accept, i.e. they have a long history of denying what has been blatant extortion and letting feedback stand. Usually, the buyer has to very explicitly make a demand for something they are not entitled to under threat of leaving negative feedback, before eBay will even begin to see it as FB extortion. Just as an example, if for example anything in your messages indicated (or could be interepret in such as way as to suggest) you wanted a refund without returning the item or you would leave a negative, that is something that eBay could agree was extortion. 

 

I'm not saying you did threaten or demand that, BTW, just suggesting there might have been something that could have been interpreted that way. 

 

eBay will also delete negs and such if a buyer does not comply with their return policies - eg if you had opened a request, and failed to return the item in the end, neuts and negs are pretty much off the table. 

 

That being said, I don't know where your seller was located or whether they're a registered business, but if they are an Australian business seller, it is actually a breach of consumer law for them to tell a buyer they have to deal direct with someone else, it can be an option if the buyer prefers it, but they're not supposed to refuse to deal with it themselves. 

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Ebay deleted my negative feedback for a dodgy seller!

@vitalproperty,

 

digital*ghost raises an important point - well, a few important points, particularly in respect of the difficulty in getting eBay to remove negative feedback on the basis of a claim that feedback extortion was occurring.

 

A look at the feedback that you have given your sellers shows some things that may lead eBay to consider you a high-risk buyer who violates policy.

 

You've violated policy more than once in giving your own buyers a negative feedback comment with a red positive dot (as sellers have not been able to give negative feedback to their buyers since 2008). You've referred to one of your buyers as a "mongrel".

 

SOLUTION: Just open an Unpaid Item Case if buyers don't pay, and don't give them any feedback. Unless you can give a positive comment, don't issue any buyer with a green dot.

 

Some of your most recent negative feedbacks given to sellers indicates that you've been disappointed by poor quality items and fakes from Chinese sellers. You certainly shouldn't have to put up with fakes and sub-standard items. You have the right to receive fit-for-purpose purchases. And of course you have the right to leave a negative if the transaction warrants it. However, if you buy risky items (that is, items from Chinese sellers who sell knock-offs, especially when you want genuine items made with materials that are to standard, when you're not paying the price of the genuine items' RRP here in Australia), you need to assume some of the consequences for those purchases yourself, rather than expect eBay or PayPal to be your safety net for ever. (eBay and PayPal do have some protocols in place with regard to buyer behaviour, especially if their attention is drawn to a buyer. Having been given that warning about being in breach of policy means you are now on eBay's radar. One of the consequences may be that eBay Money Back Guarantee could be limited or cancelled, and ditto with your PayPal Buyer Protection. I mention that as a possibility; you can read this in eBay's MBG page.)

 

SOLUTION: Make better buying chioces. Click onto the seller's feedback score which links to seller's feedback profile page where it will state where the seller is registered. If seller is in China, etc., just exercise some due vigilance. Check the seller's negative feedback to see if there's a trend in the comments about items being fake or coming from China. Just by doing these two things, you'll be a much more informed buyer with an appreciation that what looked like a good deal may very well turn sour, so it would be best to look elsewhere.

 

With regard to the instances where you have clearly been refunded in exchange for revised feedback, you should read eBay's policy on feedback. You're not permitted to threaten negative feedback to force a refund, return or replacement that isn't covered in the listing or eBay's MBG.  Also... going back to 2011, there are indications that you want refunds or replacements without returning the original item. (E.G., earliest example in October 2011 has the seller replying to you "We would gladly exchange or refund, but you need to send them back first!!" - and subsequent replies in some of your later feedback indicate the same issue.)

 

SOLUTION: Apart from making better informed buying choices (so that you avoid problem purchases in the first place), just contact sellers if there is a problem. However,  โ—โ—โ—โ— follow a new regime in terms of contacting sellers with a problem. You may want a full refund without returning the item that you consider isn't as described, but that's not how it works. You should read eBay's policies, in particular the eBay Money Back Guarantee policy. If you cannot negotiate a fair remedy  through contacting the seller, then use the Resolution Centre process. You are required to request a return if you want a refund; the seller can offer you either a replacement or a refund upon receiving the returned item. โ—โ—โ—โ—Don't, whatever you do, use feedback as a tool for compelling a seller into a refund or replacement, and especially not if you're refusing to send back the original item.

 

Some of the feedback you've given does seem unfair; you had buyer's remorse over finding the item cheaper elsewhere, and gave the seller a neutral on account of that. If you're unhappy post-sale when you KNEW the conditions of the sale and those conditions haven't changed, a negative or a neutral are (in my opinion) unfair. eBay's feedback pages state that your feedback must be fair and factual, and must be in relation to your transaction with the seller. Giving a neutral or a negative because you paid a higher price for an item that you could have bought more cheaply elsewhere but the cheaper one wouldn't have arrived in time is not a fair use of feedback, and sellers can contact eBay in such instances to have the feedback removed; it would almost certainly go on your record.

 

SOLUTION: Do your research beforehand. Don't buy until you're satisfied that you're happy to go ahead with the purchase. If you buy knowing that you're going to give a negative or neutral, that could conceivably be seen as feedback manipulation - which is covered in another eBay policy. You've got so many choices as a buyer; buy wisely. And... I wish  you very happy and safe buying for the future.

Message 3 of 17
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Ebay deleted my negative feedback for a dodgy seller!

CORRECTION:

Spoiler

"negative feedback comment with a red positive dot" should have been "negative feedback comment with a green positive dot."

 

 

 

Message 4 of 17
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Ebay deleted my negative feedback for a dodgy seller!

Forget the feedback for a moment.

 

I agree with you that on ebay it is the seller's responsibility to fix up a problem with faulty goods. .

You don't have to accept an exchange. Sometimes a seller will offer to send out a replacement of a cheap item but usually it's a case of return the item for a refund. When a seller gives you the run around, stop messaging & deal with the problem directly.

 

When did you buy this item?

Why not just open an official item not as described claim on ebay? Be factual, state the problem with the item, take a photo if you can as evidence.

Most likely, if your claim looks valid, ebay will support you & order the seller to refund, although keep in mind you will probably be expected to return the item, which can be a real pain with overseas purchases. At least if you had bought in Australia, the seller could issue you with a free return postage label.

 

With feedback in future, keep it really factual & never, never say in a message to a seller that you will give them bad feedback if.... etc

They already know that you or any buyer can give bad feedback, you don't need to mention it.

 

But money back is more important than feedback, that's your first priority.

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Ebay deleted my negative feedback for a dodgy seller!

perniau
Community Member

If it's the same seller that left you positive feedback recently - take a look at this thread...

https://community.ebay.com.au/t5/Buying/What-to-do-when-feedback-keeps-being-removed/td-p/2126788/hi...

I've been 'watching' their neg feedback being removed for months now...very entertaining!!
Negs never seem to stick for very long

On 19/12/2018 - 16 current month negs
8/1/2019 - 9 current negs
14/1/2019 - 20 current negs
16/1/2019 - 9 negs.
17/1/2019 - 14 negs

Now most of these negs are for current month & they seem to 'magically' disappear & never carry to 6-12 months.
How do they do it??? Are they ebay staff??

Their revised feedback of 39 has been that number since 12/11/2018



Message 6 of 17
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Ebay deleted my negative feedback for a dodgy seller!

I bought the item. It was faulty straight out of the box. The seller immediately refers me straight to their supplier to sort it out? Sends me forms about warranty claims. I told him he sent it to me faulty and he can sort it with his supplier. To exchange or refund.

Then he goes cold.. no more replies. So i said if he dont act fairly i will gove negative feedback.. more automated messages and i was fed up. Negative feedback. Then all of a sudden deleted by ebay. Thats the whole story.

The post earlier where i called a seller a mongrel.. he sells me a car badge which i used on a customers car. The badge falls off after 30 mins. The adhesive was no good. I politely ask the seller about it.. his/ her response... go stick it on your forehead he said??? What? Then he said the badge dont make the car go faster and was being rude.. so i gave bad feedback and called him a mongrel.. well he was?
Message 7 of 17
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Ebay deleted my negative feedback for a dodgy seller!

Also ive bought and sold over a 1000 items. I dont give negative feedback for nothing..

If im unhappy i gove negative feedback, isnt that whats its for? So other buyers dont get burnt? To create a trusted marketplace?

I suspect this seller has had feedback deleted before and i was burnt as a result.. i know their ebay name changed...wonder why
Message 8 of 17
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Ebay deleted my negative feedback for a dodgy seller!

You have left 3 negatives out of the 5 transactions you have had in the last 6 months.

 

I am surprised that only one has been removed by ebay.....your language leaves a lot to be desired.

If you break the rules of feedback ebay will remove it.

Message 9 of 17
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Ebay deleted my negative feedback for a dodgy seller!

Im sorry but if its one negative or 100 negative so be it.. sellers need to do the right thing.

If i am so bad why is my own feedback as a seller overwelmingly positive? Its because i do everything i can to make my buyers happy and make sure they get a fair deal.
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