Latest update:
Got a phone call from ebay
Getting a refund from ebay directly, without needing to send the item directly back to the seller
(digression: I don't think the return address is even the seller's address; The item arrived from China instead of via Australia domestic Post from W.A., where they claimed to be from;
& their name (on the return envelope) happens to be a terrorist's name when you google it as well, so that seems fake;
I assume a seller from China or elsewhere just used an Australian address where they don't live, to masqurade as an Australian buyer.
that's partially why I didn't want to send it back; it's gonna bother an extra person living at the actual address, who's probably got nothing to do with this)
So that's the reason I made this post. To get the attention of an actual human ebay representative that could help resolve the issues. The other 2 channels just gets automated responses, at least initially (i.e. initiating a refund, and reporting seller's account).
(if you search fake items post on the forum, you'll see that ebay generally sends an actual person to help resolve similar posts)
Some of you were helpful in listing alternative avenues, such as 'report the seller's account' or 'leave a feedback to warn other sellers'.
There are a couple that make their own assumptions based on limited reading/information, or perhaps were maybe projecting their frustration with unruly buyers (probably as sellers themselves) onto this post though.
