@sk_121 wrote:
Latest update:
Got a phone call from ebay
Getting a refund from ebay directly, without needing to send the item directly back to the seller
(digression: I don't think the return address is even the seller's address; The item arrived from China instead of via Australia domestic Post from W.A., where they claimed to be from;
& their name (on the return envelope) happens to be a terrorist's name when you google it as well, so that seems fake;
I assume a seller from China or elsewhere just used an Australian address where they don't live, to masqurade as an Australian buyer.
that's partially why I didn't want to send it back; it's gonna bother an extra person living at the actual address, who's probably got nothing to do with this)
So that's the reason I made this post. To get the attention of an actual human ebay representative that could help resolve the issues. The other 2 channels just gets automated responses, at least initially (i.e. initiating a refund, and reporting seller's account).
(if you search fake items post on the forum, you'll see that ebay generally sends an actual person to help resolve similar posts)
I am glad ebay refunded you. I think the fact they did so, and probably out of their own coffers, pretty much indicates they had some doubts about this particular sale or this particular seller.
I can also well believe that if you asked what was going to happen to the seller that a rep would reply that they deal with that aspect, although they will definitely not get back to you to let you know exactly how they deal with it.
As I suspected, this sounds like it was a Chinese seller. The Australian address may be a warehouse?
If you see in an ad that an item is located in W.A, that does not actually mean the seller is located there. It is a common mistake new buyers make. You can check out buyer location, though you'll never see it in the original ad. You'll need to go to feedback or a general page where you'll see a tab that says 'About'. Click on that and it will show you where the seller is located.
Ebay could do a lot more to make it transparent but I doubt they ever will because Amazon doesn't either.
I understood what you meant when you put buyer instead of seller. It happens a lot, common mistake, I have done it myself. It is interesting that you got a call from ebay. I think there must be some monitoring of these boards but maybe the moderators only refer certain categories of posts on to ebay or maybe there are some key words that get auromatically flagged, I have no idea. But some posters occasionally report what you have, that they were contacted after posting here.
