False statement and description

[iantwy4]

I recently purchased a violin. Their website sells a violin, called Stentor Arcadia, but when I paid for it, and the seller contacted me saying that they are actually selling Stentor Elysia (which is one grade lower). The seller also claimed that the Elysia is a higher grade than the Arcadia, and that they are "giving me a free upgrade". As I was rushing to work (he called me in the morning) and didn't know much difference between these 2 violins, I verbally agreed for him to send me the Elysia.

However, after doing some research online, I concluded that Arcadia actually had a higher grade and that they were making a false statement. Their website clearly indicates that they are selling Arcadia, so I requested a refund, but they currently refused my return. 

What can I do in this situation? I reckon the seller has made a false statement/description for what they are actually selling, especially they indicated that they have 2x Arcadia avialable, which means that they actually have stock. 

[sandypebbles]

Why wait almost a year to ask?

Because 'community' is other members who actually use eBay as buyers and sellers. and know the policies

Unlike eBay CS who simply type whatever from pre-written scripts

And we are not 'handling it' we simply try to help/advise people on they need to do

What do expect somebody at 'eBay' would have done? to handle this situation ?

[domino-710]

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@almostinvisible wrote:

Out of idle curiosity, why is this issue being handled by the "community" rather than somebody at Ebay?

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Because it was asked of the ' community '- simples.

[kh-stanley1]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.