Has anyone received a refund when dealing with the new Money Back Guarantee?

[alexajames001]

I have a current dispute regarding a purchase where the item arrived Not As Described.

After trying to sort it out with the seller who was hostile towards me I have ended up going through the eBay Money Back Guarantee.

Well so far not good.

First time I rang I was told the case was to be put on hold for 5 days then I should get a refund.

Didn't happen, so rang them again only to have my case put on hold another 5 days.

Of course no refund has turned up...

My question is has anyone had a successful Money Back Guarantee claim with eBay as all I have been reading here is people with the same problem as me ...

Thanks for your responses.

[robinsonmarineparts]

I feel for ya, i'm going thru it as well, here's there 2 latest email after approx 3 weeks wait.

4-3-15

Hello Robinson,

This is a follow-up about the transaction you have with the seller, yyyyyyyy , for the item #: 331446730359 which is a New 12V Bugatti Suspensions Rechargeable Electric Battery Kid Ride On Car PINK.

I would like to let you know that the seller will send you an email with the pdf file for the return shipping label wherein you will not be paying for the return postage cost for it will be the seller who will pay for it. The shipping label will be sent to your registered email address since the seller can't send it through eBay. I understand that you were advised by us not to deal outside eBay however, in this situation the seller will just send you a label. You can continue communicating with the seller using the eBay messaging system.

I appreciate your cooperation and understanding in this matter. Thank you for choosing eBay and always keep safe. May your future transactions go smoothly on eBay.

Take care always!

Sincerely,

xxxxx.
eBay Customer Service

Now the seller has claimed that he has sent me a return label thru my private email address.

I told Ebay that he hasn't, they now say to wait another 5 days for the label, i ask them why are you wanting me to deal thru my private email instead of thru Ebay, there answer was because you cannot sent a return label thur Ebay.

I then asked how do i prove that i didn't get the label, Ebay said it will have tracking #, ????????????? **bleep**.

I'll leave it there for the monent.

[alexajames001]

May your future transactions go smoothly ... love that line ...

[*raqshaki*]

I did!
Took forever for a non received item, took many many phone calls with all sorts of excuses.... Really had to push for it and it was a Xmas gift.... No gift and no money to replace the gift until well into January.

[alexajames001]

Well finally somewhat good news.

After my follow up phone call to eBay today it looks like I will be receiving a full refund.

Paypal has also sent me an email to let me know the refund will show in my account within a few days.

All I can say is persistence pays off...

Thank you for your replies and thank you eBay for following through with your MBG for me