Help.How is this fair.

[lytec]

Would like some input from others and maybe any suggestions.

I bought 3 items(2 on one auction) and the seller sent me the wrong items.The shirts did not have the badges as per the ebay auction(even though the auction stated it would come with them).The thermal shirt was the wrong color not even listed in the ebay auction.I put in a paypal claim which is awaiting me posting items back to seller.Here is were the problem is.I paid $50 including postage for auctions originally(including postage).Seller sends wrong gear to me.I have to return the goods to seller at my cost (lets say same as he charged $25) which means that I am still out of pocket $25. How is this fair.Its not like I ordered wrong size or anything.The seller completely stuffed up my order and now I am supposed to be out of pocket?Why should I lose $25 and have nothing in return for that.How is this fair?

[thesoulyearns]

thesoulyearns - I understand that,if I change my mind or I ordered the wrong stuff or wrong size I would expect to pay return postage but if the seller sends the wrong stuff why should I be forced to pay and be out of pocket.The seller advertised one item and sent another.

Yeah I know, you're out of pocket for the postage costs but the seller gets back their items. Maybe someone on here knows of a rule where the seller pays return postage for items that are significantly not as described.

[i-once-was-bump]

Clearly it's not fair, but it's one of the risks you take when buying online. Very many outlets (even outside of eBay) do not pay return postage for damaged or faulty items nor do they pay to return the replacements to you. It's something you accept if you buy this way, however having said all that most good sellers will offer to refund your return postage when the fault is theirs.

Follow putney's advice and follow through with the Paypal claim. Dont miss the date to escalate and send the items back registered to the address Paypal gives you.

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I have never had to pay return postage on anything I have ordered through mail order catalogues in the distant past and online these days.

I simply phone the company and tell them they have sent the wrong items or they are faulty and have been provided with a Reply Paid address and return number for the parcel and just take the parcel to the PO and that is it.

ebay is the only site I have dealt through that makes the buyer pay for the return of incorrect or faulty items but then ebay is only an avenue through which to trade and they do not sell the actual items thus the difference.

[lindsey2573]

Unfortunately ebays terms state that buyer pays return postage if item not as described. A decent seller would do the right thing but sadly they are few & far between. Best just to leave a neg, cut your losses & move on. The emotional energy drain is not worth it & there are far more important things in life that material posessions & shonky sellers.