Here's an 'interesting' Paypal experience.

[007homevideo]

I vendor in Canada recently accepted my 'best price' offer of US$300 for an item listed for US$500 'Buy It Now (or make offer)'.

The vendor sends me an invoice for the item and states shipping as US$150.

I visit the 'Canada Post' website and, using the online 'postage calculator', I find that the package should only cost approx. US$72 to ship via the method which the vendor quoted. This means that the vendor has added approx. US$78 to the shipping.

I wrote to the vendor to suggest revision of the shipping component. The vendor responded by saying that the extra amount was to cover the Ebay & Paypal fees associated with the sale of the item. I then protested and requested that the vendor cancel the transaction. The vendor refused.

In order to avoid a 'non-paying bidder' strike, I paid the invoice with a view to lodging a Paypal claim for a partial refund of the shipping component that was in excess of the ACTUAL shipping cost.

The package arrived today, in a home-made cardboard box, with a shipping label reflecting the US$72 shipping cost.

I logged into Paypal and lodged a claim for the excess amount above the ACTUAL shipping.

Within a half-hour of lodging the claim, I received notification from Paypal stating that they had completed their review of my case and were unable to decide the case in my favour - without offering further explanation of course.

Despite 'excessive shipping' being one of the issues which Paypal deem as being grounds for a claim, and despite being able to provide a scan of the shipping label (on request), my claim was adjudicated to be - in the space of a half-hour maximum - untenable.

The question at the forefront of this outcome is this: if provable application of excessive shipping is insufficient to reasonably demonstrate 'excessive shipping', what then DOES prove it?

Helpful replies are most welcome.

[padi*0409]

Is it possible that the refund a few months ago was a one-off discretionary payment by Paypal to you?

If so then the same scenario would not apply in the case that you are now trying to pursue.

[springyzone]

First off, I do not think it is realistic of you to expect that people (either here or overseas) should charge exactly the actual postage cost.

After all they do pay ebay fees on those costs, they do pay for boxes, paper, tape, labels or whatever, they do spend time and petrol to get it to a post office.

So they are perfectly entitled to charge extra, over and above the actual shipping cost.

I do agree with you though that the extra charge does seem quite high as it is over double the cost.

But it is a bit dangerous to pay, expecting ebay will refund any difference.

If you really didn't want it once you found out the quoted shipping price, better to just not pay at all. So what if you get one strike, it can't hurt you unless you collect a second one within a year.

[*tippy*toes*]

My husband bought 2 things yesterday (BIN's) and paid for them straight away. When the PayPal notifications came through to my email, I checked them and asked him why he paid for the items separately when they were from the same seller. Why didn't he send a request for total to get an invoice with a combined postage cost, which the seller offered in his listings?

I have told him time and time again that he doesn't have to pay immediately if he's buying multiple things from one seller, but he still does. I pointed out that he's now paid 2 lots of postage. He asked if he should message the seller and get one lot refunded. I said no, you stuffed up, you can wear it (even though it came out of my PayPal account).

The items were marked as posted today, so I can only assume the seller uses eBay labels, but don't know if he's sent them together or separately. It doesn't really matter either way. I WILL NOT be asking for a refund of excess postage paid if they are sent as one parcel. Husband stuffed up, too bad. Chalk it up to experience and learn from it. He won't though.

He almost way overpaid a few weeks ago when we were watching some auctions end together. When we won the first one, he hit the pay now button. I told him to hit the back button "but I have to pay for it". "Yes, you do, but we're bidding on another 6 items". We won all 6 and as each one finished he hit the pay now button and I had to tell him to hit the back button and NOT to pay. The seller was in the US and had a postage cost of $AU27.90 on each item, which he'd said would still cost that if we'd won all 7 items (I'd previously sent a message). 7 lots of $27.90 would have been a major over payment!

I think I might change my password and stop him from buying unless I'm supervising!

[padi*0409]

The good old discipline stick might have to be employed Tippy...................

[joethenuts]

i feel sorry for mr tippy , ,to mr tippy  stand up for yourself get your own account and do what you want ,

[imastawka]

Mr Tippy sounds an awful lot like Mr Stawka   

[lyndal1838]

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@imastawka wrote:

Mr Tippy sounds an awful lot like Mr Stawka   

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And Mr Lyndal!!!!

[davewil1964]

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@lyndal1838 wrote:

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@imastawka wrote:

Mr Tippy sounds an awful lot like Mr Stawka   

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And Mr Lyndal!!!!

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And Ms Dave

[imastawka]

Mr Stawka bought a brand new Samsung smartphone from a zero seller.

Won the auction - 1 bid - cheap as chips

I said "Ya did what????"

It actually turned up - as described - by road,  too

He's still gloating  

[lyndal1838]

Doesn't it make ya spit chips when that happens......talk about beginners luck!