How can one give negative feedback regarding Australia Post without it reflecting on the seller?

[tsmurf8_8]

Sellers make promises that Australia Post can't (won't) keep.  It's a shame really, gives the seller a low rating meanwhile Oz Post just sit back and please themselves!

[digital*ghost]

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@irathesquire wrote:

And getting all defensive and accusing me bad-naming all sellers when I just mentioned that there might be little things that the sellers can do to increase the chances (like making sure that the address is written correctly etc, everything that WAS NOT MENTIONED AT THIS THREAD AT ALL before) isn't a dramatic escalation?

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I'm sorry, but what? o_O

When you first suggested I may be a little defensive, I was at least prepared to acknowledge that there was an element of that in my approach to this topic, and attempted to explain where some of that came from.

Can you please point out to me where I accused you of bad-naming all sellers?

What I have done, or at least attempted to do, is query your assertions, suggestions and apparent beliefs, and countered some of the ones I knew to be misconceptions from / with my own experience. 

I understand people don't like to be challenged, but in the main I have provided information, along with asking you a few questions in order to better understand where you're coming from and/or what you're suggesting. 

How does that equate to a dramatic escalation?, as from where I'm sitting, that's what a discussion of a topic is supposed to be....sans the throwing in of unrelated things.

Ok, so... to get back to that - was your address written or printed differently on packages from the seller whose items arrive faster than they were on the packages that took longer? 

[irathesquire]

And in this thread people claim that most sellers do not disappear off into thin air and not reply messages when asked about late items, while I've just had to get refunded twice now because the seller did not respond at all and waiting for the third one to respond to my messages, all in the last month or two because of items never arriving. So I really don't know what is the norm here and what is not.

Not that I don't believe the sellers here who have said that they have good business practice. If you say you do those things, I intend to believe you. It's the sellers beyond this thread that I'm talking about.

[k1ooo-slr-sales]

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@englishrosegardens wrote:
Most sellers already write (or print) the address clearly and according to AP's preferred format, which is something the majority of buyers seem never to have heard of. My letters are all addressed in the same manner but it doesn't stop some taking ten times as long to get there.

You can talk to lots of people who never even buy on ebay and they'll tell you how erratic AP's delivery times are these days - five days to send a letter from one side of Bendigo to the other, over two weeks to get a letter from south-west Victoria to north-west Victoria, etc, etc, etc. Nothing else has changed except AP's delivery times.

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agreed.

The only thing that is predictable about AP delivery times is their unpredictability!

The only thing a seller can do to speed up the delivery once they have put they have put the item into the hands of AP is to say a prayer.

[irathesquire]

I wasn't saying you specifically. 

And also, that's one thing that I would like to know too. The items that are really late have yet to arrive (that's more than 1 or 2 weeks later than the eBay's ETA).

[k1ooo-slr-sales]

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@irathesquire wrote:

I wasn't saying you specifically. 

And also, that's one thing that I would like to know too. The items that are really late have yet to arrive (that's more than 1 or 2 weeks later than the eBay's ETA).

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where are they coming from?

[irathesquire]

All China.

And to boot, none of them have ever responded to my messages about the late items, so two of them I already got refunded, while still waiting for response from the third (the deadline of which is due tomorrow).

[digital*ghost]

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@irathesquire wrote:

All China.

And to boot, none of them have ever responded to my messages about the late items, so two of them I already got refunded, while still waiting for response from the third (the deadline of which is due tomorrow).

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On this specifically, there are a couple of different methods sellers in China will use to ship out products.

The longest timeframes are due to sending individual packages in bulk to Singapore, where postage is even cheaper, and shipping them out from there, which blows out transit times by a couple of weeks in most cases. 

September / October are notorious in terms of transit times from China as well. Nearly everything you can think of is manufacted there (I don't mean every product, but if a product exists, there's probably a factory in China making a version). The reason for this is that as Christmas approaches, not only are retail consumers buying more from China, but so are wholesalers and the retailers themselves. This means lots of small packages increase a great deal, and lots of large packages increase a great deal - the volume is probably bigger than you can imagine.

Some packages get lucky, it can be a combination of various things, direct shipping, fast customs clearance, and so on. If a seller ships out all of their $1 free post items via Singapore, that's one postage method that will take an average of X amount of time. If they ship via China Post instead, that's a different method that will usually arrive a little faster. It's easy to see that as the seller being able to "do something" to ensure faster delivery, so the point that needs to be made here is that this still isn't the seller influencing transit times by things they choose to do, any more than it's not a seller influencing transit time if they send a package by express rather than standard. 

That being said, clearly if a seller is not responding to messages and an item hasn't arrived in a normal timeframe, there is genuine cause for concern, but that is a separate issue to what sellers can (or can't) do to influence transit times. 

[davewil1964]

So you are lambasting AUSTRALIAN sellers on the AUSTRALIAN boards for the perceived inadequacies of CHINESE sellers.

Maybe brush up on your Mandarin/Cantonese and put your suggestions/queries on the Chinese boards where they would be more appropriate.

Or buy from Australian sellers and support the Australian economy, rather than supporting China's.

[irathesquire]

If it is something that I can get from Australia, I would. Mind you, I bought them off from the Australian site, and their ads are all in English, so I don't know how appropriate it is to go to the Chinese site.

[k1ooo-slr-sales]

I received an order from China just yesterday.  The estimated delivery range was 17th October to 28th October, so it arrived at the front end of the estimate which I am really pleased with.

From the seller to me in just less than 3 weeks . . . . . . . . faster than some items I order from Sydney!

I didn't order the item expecting to get it within such a short timeframe.  So long as it arrived before the PayPal time limit for a claim I am happy.

I am not saying this next bit applies to you, but far too many buyers come to the boards complaining that they needed an item for a particular event . . . . . but they leave it too late to allow for unexpected delays in delivery.

The worst offenders are those that order stuff for a birthday and leave it to the last minute to order online and then complain that the late delivery wrecked their child's birthday . . . . . even though they knew at least one year in advance of when the birthday date was!