How do I report a member who won't honour a sale?

[paul_fear]

I won an auction for 0.99 and when I contacted the seller they said that there should have been a reserve of $20.  The auction was set over several days so they had plenty of opportunity to realise this.  I paid on credit card but didn't have a paypal account so just paid via credit card.  I have been trying to work out how to report the member to ebay and to open a case resolution but because it thinks it's a paypal payment it only brings up the option to log in to paypal.  But as I said I don't have a paypal account....  

What should I do?

[kopenhagen5]

They are probably a new seller and had a BIN in the listing which many think is a reserve.

Once a bid is placed the BIN disappears and the seller was probably not aware of it.

Add to that, ebay promotes starting auctions at 99 cents so I would let it go being a small value purchase.

But I would definitely report a long time seller for non performance.

http://ocsnext.ebay.com.au/ocs/cusr?query=1482

[horizon1907]

Agree kopes, but I still think they should honour the sale. New , old or just didn't want to sell it. 

[robinsonmarineparts]

Yep, sale must be honoured.

[kopenhagen5]

Sure, although I still like to keep it human, warm n fuzzy. 

[paul_fear]

But how do I get them to honour the sale?

[horizon1907]

Dont think it will be very Human, warm & fuzzy next month. 😞 

[horizon1907]

call ebay tomorrow and get them to guide you through. 

[phorum_junkie*]

If you paid through Paypal as a guest using your credit card if you open a Paypal dispute using the same email address you used to make payment then the transaction will become available in the resolution centre and you can open a dispute. If you refuse an offer to mutually cancel the seller will have to pay the fvf and they will get a defect recorded against their account.

[lyndal1838]

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@paul_fear wrote:

I won an auction for 0.99 and when I contacted the seller they said that there should have been a reserve of $20.  The auction was set over several days so they had plenty of opportunity to realise this.  I paid on credit card but didn't have a paypal account so just paid via credit card.  I have been trying to work out how to report the member to ebay and to open a case resolution but because it thinks it's a paypal payment it only brings up the option to log in to paypal.  But as I said I don't have a paypal account....  

What should I do?

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You must have paid through paypal as a guest if you paid with a credit card but not to the seller directly.

If you want to open a dispute you need to open a paypal account with the same credit card and other details that you used when paying as a guest.

The original transaction should then appear in your new account and you open the dispute normally.