How do we get refunds for items that haven't been delivered?

[chloe.burling]

I've had no luck when it came to messaging (what I feel was a robot) eBay for the money back guarantee and I was just told the same thing over and over, however, when I go to report the item it will only give me items that I have either just purchased or have already arrived.

I purchased the order back in October 30 2020, and the item arrived in Australia on November 10th 2020. The item has not moved any further. I have messaged them many times since mid-December and I always get the same response - "we will get back to you in a few days after we look into the issue".

Now that I am asking for a refund, they have started to ignore my messages. I have bought items from this seller before and I have not had any issues. Looking on their page, I see that someone has had the same issues that I am having.

I was wondering where I could go from here? I would like to send an email to eBay, and if I have to, I will call them about the issue (though I am not very good at talking to people on the phone).

[kopenhagen5]

Provided you paid via PayPal, you have 180 days to open a case for INR.

Log into PayPal and open a case NOW. (You really should not have left it so long)

[lyndal1838]

After this length of time your only option is a payal dispute....Item Not Received.

Do not leave it too long as you only have 6 months from the date of purchase.

[jellybirddesigns]

Never leave it so long and you definitely don't need to go back and forth with any seller who is deliberately stalling you.

In future, open a case for Item Not Received, within the Ebay time frame - this puts the ball in the sellers court to provide tracking or a refund.

If you have missed that deadline, open a case in PP for the same thing.

No point in sending emails to Ebay or chatting with customer service - they are not the ones at fault here.

Just deal with the seller as outlined through the tools that Ebay gives you.