How long do I have to wait for a return label?

[stolniik]

Hi all,

I purchased an item on the 7th June, item arrived damaged (either in transit due to poor packaging, or was damaged but not disclosed). After a lot of abuse from the seller, I was able to receive a full refund on the 12th of June.  The case is closed, however I still have the item. 

The seller is refusing to pay for a return label. Ebay advised me that it is the seller's responsibility to provide a return label, or otherwise I can keep or dispose of the item. Given the item is damaged, I would like to dispose of it.  

Ebay advised there is no "due date" for the seller to provide a return label as the return case has been closed. However I am worried that if in say 6-12 months time, the seller finally sends a return label and in that time I have lost it or its been damaged further, then I might be liable to pay for the item?

Has anyone been in this situation and can provide some advice? How can I move on from this, without paying for the return postage myself. Thanks!

[stolniik]

Through eBay. 
I sent a refund request, I was offered 50% and keep the item. I refused and requested 100% and a return slip. After some communication they gave 100% but no return slip. I have the money in my account and the return has been closed. 

[stolniik]

This.. is.. amazing. Thank you! That is exactly what I was looking for. Would this hold up in the event 60 days has passed and the seller requests the item back ? I’m scaled eBay  would advise me to pay the money back. 

Honestly I was threatened and harassed in the messages, so I’m hesitant to contact them again. But I think your message lays it out very clear. Thank you

[countessalmirena]

The dispute is closed, so in terms of eBay action, you should be fine. Particularly if you send the communication through eBay messages, that record will show that you gave the seller plenty of time.

In terms of any other action – ditto.

You may want to send a registered letter with signature required as well, to the seller’s address if you have that return address from the original parcel, just in case.

[etb321]

The seller does not want the damaged item back.  What is being said is if you want to return it that's your business but they're not going to take the hit on the return postage.  Put the item to one side, cease communication with the seller, after the ebay 30 days resolution timeout, bin it.

[springyzone]

From the sounds of it, this may not be a high cost item?

You're saying it is an aussie seller and postage around $10-15 max.

Ebay has given you your answer. 

You are NOT expected to pay return postage. Why should you?

Yes, you have been refunded item and postage cost, but the item was faulty so why should you then be out postage cost to return it?

This is not the way it works.

If the seller wants the item back, he has to provide a postage label or return postage costs, end of discussion.

Personally, I would not communicate any further with the seller.

Just set the item to the side for a month.

Ebay is never, as in never, going to ask you for the money back, okay? That doesn't happen. Even if by some miracle they acknowledged a mistake to the seller, they would refund the seller out of their own coffers. Not going to happen in this case. Decision has been made.

So you won't have to pay back any time in the future, put that out of your mind.

If the seller contacts you again in the next month, send them a copy of countess's letter.

I'd only give them 30 days though.

That by the way is just as a courtesy. If you binned that item today there would be no come back. The seller never provided you with a return label during the dispute so in effect has said he isn't after the goods back.

So purely as a courtesy, you can keep it aside for a month to allow the seller to come up to speed with how ebay works, but if he is still fighting it after 30 days, bin the ting and cease comminicating.

There will be no come back, not from ebay, not from him. What can he do? He didn't follow ebay procedure & he is hardly going to try anything legal over a small purchase. Lawyers are $440 an hour at least.

As forr trying to come back at you in 18 months, he hasn't a leg to stand on.