How to contact eBay Postal Centre in regards to delayed package?

[lachlantg]

Hi there,

I am based in Sydney Australia and purchased an item from New York which was quickly sent by the seller through the eBay Global Shipping Centre.  It it here they handed it over to DAI Post and things went confusing.  The item is past its due delivery date and according to tracking took nine days to clear Sydney customs, flew down Melbourne for a few days, then back up to Sydney to go through customs a second time(?) with a delay, and for the last number of days has apparently been in transit to destination (which is usually not even a day from where it is located).  

I wasn't worried about this at all, until DAI Post assured me they handed it over to Australia Post for delivery, but when contacting AusPost they tell me the only information they received was a tracking number that said its due date over a week ago, and to contact the seller.  I have now contacted the seller who has told me he has nothing to track as eBay Global Shipping Centre had it under their control.

Is there any way of getting in contact with eBay besides going hrough the various loops of help pages they have on the website?

[brerrabbit585]

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@letscleanupmycupboards wrote:
I challenge anyone to tell me how a seller is unaware when they are asked to post an item purchased by an Aussie to a us based address. And multiple items to different buyers going to the same address.

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I challenge anyone to tell me how a buyer can say they were unaware an item was being sold through the GSP when it's clearly visible in the listing.  

[lachlantg]

Can you all stop arguing on this please.

[lyndal1838]

You posted this thread on a public forum.....you have no control over what other people say on the subject.

[*tippy*toes*]

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@letscleanupmycupboards wrote:


Tippy toes with a few exceptions I think selling on eBay is the bottom option now for a lot of us. The fees for small scale sellers and the politics (case in point) and the "buyer is never wrong/buyer always wins" policy have made it an unpleasant impractical and risky place to sell stuff. Too much fraud goes on. There are newer, free and more successful selling options in niche markets and that is why I just don't bother any more.

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Well, given you are posting as a buyer, if they buyer is never wrong, buyer always wins, why are you constantly complaining you are so hard done by as a buyer? Isn't the buyer never wrong? If that's the case, why aren't you just snapping your fingers to fix it......if the buyer always wins?

[letscleanupmycupboards]

Brerrabbit585 if only that was true.

Listing showed priority shipping. Also mentioned USPS. No mention of GSP or we wouldn't be having this conversation as I would not have bought the item. It was only after my PayPal was checked I realised I'd been stung. On the mobile version of eBay it does not specifically mention GSP, only priority international shipping. Not until you dig deeper that you can ascertain the use of GSP.

Tippy toes that's fine if there's a problem like not as described or damaged item.

My beef is with being duped into using GSP because I only access the mobile version of eBay and was unaware that the GSP was so disguised in obscurity that to the untrained eye it isn't obvious that's the shipping method.

I'm over watching my parcel travel to more worldwide destinations than I have on its 16+ day journey to get here (and it's still not here yet). Believe me if there was anything apart from expressing my displeasure with eBay (good luck with that) or the seller I would be doing it.