Bought an item that my OH wanted and it ended up that it's not fit for purpose.
It is a sink heater that uses a built in element to heat the water and it plugs into a power point.
Problem is when installed and the handle is moved more than a quarter turn to the left (the hot side) it will throw
the cut out switch as it uses to much power.
It's rated at 3000 W but it's the only item that we've ever had that does this.
Another major problem is that the plug is upside and if you plug it in you can't reach the switch and if you
switch it on first and then plug it in it pushes the switch off (so can't be turned on).
Initially put it into a power pack but that would never work either as that can't be left anywhere safe.
So in reality the product can't be used as intended and the plug is not shown anywhere in the listing (it it had
being shown there wouldv'e been no purchase).
A few messages have gone back and forth and I did ask if they would send a label but they want me to send it
back by the cheapest form and keep the receipt as they state that buyer pays return postage in their refunds
blurb but this is their fault for not simply checking the plug so they should be paying..
It measures 30 cm x 27.5 x 13.5 cm and weighs over 1.1 kgs.
So I can take it to a NSW post office so that it's same state so it seems it's $14.85 or $17.65 if it fits in a 5kg
prepaid satchel but it has to be sent with tracking (so another $2.95 on top?)..
Or do I just start a return dispute as eBay states:
If you're sending an item back because it doesn't match the listing or it arrived damaged or faulty:
- The seller pays for return postage.
- The seller should provide a way for you to return the item, or offer you a refund.
- You'll need to send it back using the postage label or other method provided by the seller.
