How to prove when buyer claims I sent wrong item?

I sold an expensive leather planner and buying claimed that I sent them a notebook instead! I can I prove this? I have asked for more photos and questions about conditions but they won’t say anything just kept telling to refund. The buyer has zero feedback.

Also do I have to provide international return postage? Thank you.

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How to prove when buyer claims I sent wrong item?

is this it: 175857012094?

 

Don't Americans call that a notebook?

Message 11 of 48
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How to prove when buyer claims I sent wrong item?

Appunto (slim) | Gillio

 

there's a Youtube video in above link....maybe send it to them??

 

...maybe the buyer didn't read the dimensions and was expecting the larger size??

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How to prove when buyer claims I sent wrong item?

That item is a wallet - but has the description of ' planner '.

 

Gillio Firenze Slim Appunto Black/Undyed - Brand New

Quality: PGD

 

Brand new never used. Absolutely stunning planner!

 

 

Message 13 of 48
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How to prove when buyer claims I sent wrong item?


@twyngwyn wrote:

is this it: 175857012094?

 

Don't Americans call that a notebook?


Are you thinking of ' pocketbook '. ??

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How to prove when buyer claims I sent wrong item?


@domino-710 wrote:

@twyngwyn wrote:

is this it: 175857012094?

 

Don't Americans call that a notebook?


Are you thinking of ' pocketbook '. ??


.....LOL, yes 🤐

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How to prove when buyer claims I sent wrong item?


@domino-710 wrote:

That item is a wallet - but has the description of ' planner '.

 

Gillio Firenze Slim Appunto Black/Undyed - Brand New

Quality: PGD

 

Brand new never used. Absolutely stunning planner!

 

 


The video in the link I put up shows you how to use it as a planner

Message 16 of 48
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How to prove when buyer claims I sent wrong item?

Is the item supposed to come with the notebook/pad,  or is it just a cover, your listing does not appear to show a book.  If the items are boxed, have you physically checked each box.  Problem may be with your supplier

Message 17 of 48
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How to prove when buyer claims I sent wrong item?

Had a look Twyn,

 

The item sold is a wallet - which may be ' turned into ' a planner.

 

Screenshot_20230916-153946_Chrome.jpg

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How to prove when buyer claims I sent wrong item?

Oh dear! A dispute resolution fees on top! I feel like I want to cry. I’m not selling to make money not even to get what I paid for. Ebay is probably not for me.

Message 19 of 48
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How to prove when buyer claims I sent wrong item?

Buyer is actually from Finland. 

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