I'm getting harassed by a Seller, but eBay is not blocking them. HELP

[heyhey_guess_who]

I have a seller that is harassing me sending me multiple messages a day. I've tried messaging them back to ask them to stop, I've tried blocking them, I've sent eBay messages that the blocking is not working. How do I stop this happening? Why won't eBay allow me to block a seller?

[sandypebbles]

What are they harassing you about?

Have you bought and not paid?

Are they asking you to change feedback you have left? (is it the seller you left the neg for, and if so have you reported the messages for feedback extortion?)

Though if it is them, they are registered in China and have horrid feedback, I would not have bought from such a dodgy seller in the first place)

No point in replying to them, they are not going to take any notice

How have you sent eBay messages? (if via email, eBay email is an unmanned bot service that is pointless for such things)

[heyhey_guess_who]

I paid, received and the product was far from advertised. I tried to resolve, they didn't accept. I left negative feedback and they offered me a trivial partial refund that I didn't accept as I won't be bribed. They have messaged me every day for a month trying to get me to change the feedback and at this point, it's by duress. They won't stop messaging me even though. They're literally hammering me with messages until I change it. 

I've tried contact eBay about it, I've tried using the 'Block' function in the app. Neither have worked. There is no functionality to block, report or get support against sellers, only buyers. 

[twyngwyn]

Online Customer Service - Report an issue with a seller

[sandypebbles]

Does it no longer allow you to report them for feedback extortion? (since that is what it is, and it is against policy and you used to be able to report that)

Did you open and follow through with an item not as described dispute, so you get all your money back? (the seller does not get a say if what you were sent is not what was in the description)

Have you tried using the real site, rather than the app, which is useless for many things?

[imastawka]

The seller won't refund you.  Don't read their messages.  Don't respond.

Report them via the link given by Twy.ngwyn

You have 30 days to open a case for Item not as described to get a full refund.

eBay Money Back Guarantee policy | eBay

If it is too late for that you have 180 days if you paid by Paypal - open a case with them.

[heyhey_guess_who]

The eBay process wants me to return. The item is so low value, I will spend more on time and fuel to get to the post office, than what I'd get back. It's not worth it for me

[lezned-toycollector]

If the item is of such low value, then the seller isn't likely to issue a label - and this one's in China, so they can't issue a label anyway.

Unless the seller provides that postage label, you don't have to return anything.

[*casey*]

You wrote in your feedback

At that point, I got offered a full refund. But my negative feedback is still negative based on the process of trying to get the issue resolved and them wasting my time

So you've  received a full refund ?

[imastawka]

$66 AUD is low value to you??

It seems you got a full refund, so what's the problem?

Ignore the seller's messages.