I need to return a item

[maddbennel_0]

Hi, I have received a item today that I need to return as it is not as described. I emailed the seller and they have told me to return the item before the 16th January for a refund, the problem is that the parcel took 11 days to get here today and if I post it tomorrow, I am worried that it will not make the deadline, as postage is slow from Western Australia.

Can someone please tell me if it does not reach NSW on that date will I lose my refund.

Also do I pay for postage to return as there was no mention in the email who pays, it came in a 5kg prepaid bag so not sure what the costs will be to return to the sender.

Many thanks in advance

[maddbennel_0]

Thanks Digital*ghost, I will just wear it as at the end of the day , I am only saying that they are not the E but are size 8.5 as what I ordered, I will take them to the shops tomorrow and compare but not continue with the request for refund.

Thank you again

[digital*ghost]

Just thought I better add I'm not advising to drop the request. I have said all the above as points to consider since I can't know all of the relevant facts. If you ordered one size but were sent a different size, though, that is not as described.

[maddbennel_0]

Yes I knew you did not say to drop the refund request, I will just purchase from the store as I should have and not continue with my request.

[davidc4430]

shoes are known to be sold on ebay that are not genuine.

i buy asics walking shoes and have been sold fakes once, hard to spot the differences until you wear them and you know straight away.

childrens shoes, prolly best to pay more by buying from a real shoe shop as feet are growing during this period and what fitted perfectly last year may not this year.

[phorum_junkie*]

If you decide not to ask for a refund you can always sell the shoes on yourself making it very clear what the actual measurements are. I always give, at the very least, the internal measurement from the toe to the heel and at the widest part of the shoe. I have never had a buyer ask to return a pair of boots or shoes even though I offer a change of mind refund on return,

[maddbennel_0]

I have just returned from the shops and purchased another pair and was measured for and bought the same size 8.5E, I took the other shoes to compare and was told they are not geniune Clarks, they are made in China, not leather and the width of the shoes is 15cm and the new ones are 17.5cm across the widest part of the shoe, the girl even picked up on the word Clarks on the sole of the shoe and the letters do not link up as good as the pair I have just purchased.

The letter E is a wider fit than the standard shoe.

What would the best way to approach the seller, as I cannot on sell them if they are not genuine, I have learnt my lesson in buying shoes online.

Thanks

[redders_60]

I would very politely contact the seller of the shoes & state very nicely exactly what the shoe store told you about the shoes. Lay no blame; As the seller may also have bought them in good faith. Ask them, again politely, what they would like you to do.

If all else fails you could then go the "Not As Decribed" route via ebay or Paypal.

By no means post the shoes back to the seller until told to do so by either ebay or PPal. 

If you open a dispute; Do not close it until you are completely satisfied - It cannot be reopened once closed.

As another thought ... Would the shoe store be prepared to write you a letter to say the shoes aren't genuine Clarks? Counterfiets of any kind are a whole different area beyond my expertise.  Maybe someone else can help you here with this?

An E fitting is wide & the shoes clearly are not! 

[lyndal1838]

If you are going to open a dispute on the grounds of the shoes being fake you need to have a letter on letterhead paper from someone who is authorised to verify that they are fake.....from Clarks themselves or maybe the shoe store where you bought the new shoes.

Fakes are a minefield and just your word that they are fakes will not wash with ebay.

[maddbennel_0]

Thank you, I did not think to ask for a letter, I will go down tomorrow and speak with them.

I have already opened a request for refund, I wanted to contact seller first but when I clicked on it, I was taken to another page Request Refund so clicked on that.

[maddbennel_0]

Lyndal do you think I should contact the seller and advise what is happening or wait and see if I can get a letter first.

Maybe the seller thought they were genuine, they are selling others.