I need to return a item

[maddbennel_0]

Hi, I have received a item today that I need to return as it is not as described. I emailed the seller and they have told me to return the item before the 16th January for a refund, the problem is that the parcel took 11 days to get here today and if I post it tomorrow, I am worried that it will not make the deadline, as postage is slow from Western Australia.

Can someone please tell me if it does not reach NSW on that date will I lose my refund.

Also do I pay for postage to return as there was no mention in the email who pays, it came in a 5kg prepaid bag so not sure what the costs will be to return to the sender.

Many thanks in advance

[cheap_stylus]

Yes we will. There is no drama about return post reimbursement.

[padi*0409]

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@cheap_stylus wrote:
Yes we will. There is no drama about return post reimbursement.

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Excellant, well done.

[thecatspjs]

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@maddbennel_0 wrote:

I have just returned from the shops and purchased another pair and was measured for and bought the same size 8.5E, I took the other shoes to compare and was told they are not geniune Clarks, they are made in China, not leather and the width of the shoes is 15cm and the new ones are 17.5cm across the widest part of the shoe, the girl even picked up on the word Clarks on the sole of the shoe and the letters do not link up as good as the pair I have just purchased.

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From Clarks website:

"The majority of our products are made in Vietnam, China, Cambodia and India with additional production taking place in Indonesia, Nicaragua, Bangladesh and within Europe"

Source: http://www.clarks.com/csr/suppliers.html

Clarks sell to markets all over the globe - I imagine their lines vary to meet the needs of their various markets.

[thecatspjs]

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@padi*0409 wrote:

A good seller should offer to pay for return postage for an "item not as described", only for a "change of mind" return should the buyer pay for return postage.

What was wrong with the item?

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A seller may also reimburse post paid after return of goods that are claimed as not as described subject to the sellers inspection.(for wellknown reasons)

It is not a legal requirement for sellers to reimburse post costs.

[thecatspjs]

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@lyndal1838 wrote:

I agree with redders.....try for the letter first.

If you cannot get it you will have to bluff the seller as you will not be able to relymabsolutely on ebay backing you up although it is well known that they usually rule in favour of the buyer.

What is the size showing on the shoes?  Is it exactly what was advertised in the listing or is there a discrepancy?   Were there any measurements in the listing?

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I think trying to "bluff" (tell lies to) any seller (whether suspected scammer or fair and honest) does not really positively contribute to the resolution process - it doesn't really demonstrate goodwill.

I think sticking with the facts is the best way to go.  If you are convinced that you are dealing with a dishonest seller,  i think its best to have the least communication with them as possible, save letting them know there is a problem, what the problem is (with photos where appropriate) and the resolutionyou are seeking in a non-threatening manner (ie.  I am seeking to return these goods and I would appreciate you covering the return post costs so I am not out of pocket).

Buyers paying by a payment method such as Paypal, have access to a very generous money back guarantee resolution process.  If that fails, there is also the opportunity to then put together a more substantive case for Paypals consideration.

Sounds like bluffing was not necessary for the OP at all, and they just needed reassurances about the return processes.  Hats off to the seller for posting.

[padi*0409]

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@thecatspjs wrote:

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@padi*0409 wrote:

A good seller should offer to pay for return postage for an "item not as described", only for a "change of mind" return should the buyer pay for return postage.

What was wrong with the item?

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A seller may also reimburse post paid after return of goods that are claimed as not as described subject to the sellers inspection.(for wellknown reasons)

It is not a legal requirement for sellers to reimburse post costs.

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cats, did you not see what the seller had said regarding return postage? I'll put it in for you in case you missed it...................

Quote:-

           "Yes we will. There is no drama about return post reimbursement."