I recently bid on an item, Received an email to say I won it, then the seller cancelled the sale. ??

oriou62
Community Member

I recently bid on an item, recieved an email to say I had won it, and the seller cancelled the sale. I suspect it's becuase price was too low. .99cents . Please explain.

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I recently bid on an item, Received an email to say I won it, then the seller cancelled the sale. ??


@oriou62 wrote:

 


@11dustyattic wrote:

Before running auctions, which I rarely ever do, I accept that I'll make a loss on a few things, others will do well, only auction items I don't need a high return on etc. OR I would start some with higher start prices but that comes with experience. Many new sellers aren't aware of the pitfalls of low start price auctions. Should they honour them? Not necessarily. I always have however buyers shouldn't expect sellers to cop large losses. The items belong to the seller and that choice is theres. Who was paying for postage with this 99c purchase? Did it have free postage? If you really want the item, offer the seller a reasonable price for it. Problem solved if they negotiate a price with you




ks for the wonderful feedback. I in fact sent the seller an email offering $20 for the items and no response. 

Happy to negotiate a fair price but it's hard to do if people don't communicate.

Cheers.


 

Hi oriou62, the seller should have the decency to reply to you. Good on you for offering $20. As far as I'm concerned, if a seller puts something up on a low starting bid, they usually do so to atract a lot of bids and it leads to exciting an auctcon. It's a risk the seller takes. A few times when I ewas selling. I had stuff on low bids and they were won for a low amount. I honoured my part of the deal. Good Karma comes back to those who do right. Anyway, if I have a very valuable item, I would put it on a higher starting bid.

 

Please contact the seller and ask him / her to do the right thing by you. You won the iutem fair and square so it should be yours!!

Message 11 of 15
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I recently bid on an item, Received an email to say I won it, then the seller cancelled the sale. ??

Did you miss the post here the OP says he offered to seller $20 but had no reply?

It is a good chance that the message was intercepted by ebay and treated as selling off ebay.

It is quite possible the seller has been suspended for a period of time because of the OP ignoring the rules.

Message 12 of 15
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I recently bid on an item, Received an email to say I won it, then the seller cancelled the sale. ??


@lyndal1838 wrote:

Did you miss the post here the OP says he offered to seller $20 but had no reply?

 


I haven't missed anything lyndal1838! I know he offered the seller $20

 


 

 

Seller Cancels Auction Sale After Item is Paid for. / Bargains Depend entirely on Goodwill

 

@ra157 wrote

Last Friday I had the interesting experience of winning a Nikon 1 J3 mirrorless camera with two lenses at a very good price. I immediately paid for it with Paypal. 19 minutes after the end of the auction, the seller then cancelled the sale, citing the reason as,
I'm out of stock or the item is damaged".

Plainly she wasn't out of stock, and it strains credulity that she suddenly discovered the camera was found to be damaged within 19 minutes of my winning it. I reported the seller to Ebay.

Ebay's response included,

"I assure you that I have warned the seller and we will monitor their account to make sure that if they continue to cause bad-buyer experiences, we will take further actions which could lead to restrictions or even indefinite suspension."

As best I can see it โ€“ sellers can break their Ebay conditions and their contract with me with impunity.

Plainly, if this pattern is repeated by a frequent seller, Ebay will do something. But it appears that casual sellers never have to worry about getting what they perceive to be a dud price for their item. If they do, they can just cancel the sale and claim the item was damaged.

To make matters worse, the camera was listed as not having a charger, which I bought from another seller after winning the camera. Despite my requesting that he cancel the order, it is on its way to me, and I have paid $10.98 for a useless charger.

Anybody else had this type of  frustrating auction experience?
Regards,
Renato

 

 


 

 

Lets cast our minds back to what Renato had to endure. (See the above)  It's a well known dishonest trick that some sellers use when they put an item down on a low starting bid to attract bidders and encourahge a bidding war but end up being disappointed. Excuses can range from ...   "Os sorry, I dropped the item and it's no good" or ...  "I've just discovered it's faulty" or  ...   "I can't find the damned thing!"

 

 


@lyndal1838 wrote:

It is a good chance that the message was intercepted by ebay and treated as selling off ebay.

It is quite possible the seller has been suspended for a period of time because of the OP ignoring the rules.

 

 


There are few ways to contact a seller. I doubt very much that the message was intercepted.


 

Message 13 of 15
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I recently bid on an item, Received an email to say I won it, then the seller cancelled the sale. ??

You can bury your head all you want.....there hve been several cases reported on the boards of posters being accused of trading off ebay.

It is something that really needs to be taken into account.

Ebay no longer encourages communication between buyers and sellers....they are too paranoid now.

Message 14 of 15
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I recently bid on an item, Received an email to say I won it, then the seller cancelled the sale. ??


@4channel wrote:
Seller Cancels Auction Sale After Item is Paid for. / Bargains Depend entirely on Goodwill

 

@ra157 wrote

Last Friday I had the interesting experience of winning a Nikon 1 J3 mirrorless camera with two lenses at a very good price. I immediately paid for it with Paypal. 19 minutes after the end of the auction, the seller then cancelled the sale, citing the reason as,
I'm out of stock or the item is damaged".

Plainly she wasn't out of stock, and it strains credulity that she suddenly discovered the camera was found to be damaged within 19 minutes of my winning it. I reported the seller to Ebay.

Ebay's response included,

"I assure you that I have warned the seller and we will monitor their account to make sure that if they continue to cause bad-buyer experiences, we will take further actions which could lead to restrictions or even indefinite suspension."

As best I can see it โ€“ sellers can break their Ebay conditions and their contract with me with impunity.

Plainly, if this pattern is repeated by a frequent seller, Ebay will do something. But it appears that casual sellers never have to worry about getting what they perceive to be a dud price for their item. If they do, they can just cancel the sale and claim the item was damaged.

To make matters worse, the camera was listed as not having a charger, which I bought from another seller after winning the camera. Despite my requesting that he cancel the order, it is on its way to me, and I have paid $10.98 for a useless charger.

Anybody else had this type of  frustrating auction experience?
Regards,
Renato

 

 


 

 

Lets cast our minds back to what Renato had to endure. (See the above)  It's a well known dishonest trick that some sellers use when they put an item down on a low starting bid to attract bidders and encourahge a bidding war but end up being disappointed. Excuses can range from ...   "Os sorry, I dropped the item and it's no good" or ...  "I've just discovered it's faulty" or  ...   "I can't find the damned thing!

 


 

 

@4channel

 

sorry, but every time you post about how hard done by renato was I feel compelled to reply so that those not familiar with that thread will have a bit more info about that transaction.

 

There was ample evidence available, at the time, to suggest that the seller was an inexperienced seller who panicked and ended the auction (selling to the high bidder) when they probably intended to just end/cancel the auction when they thought that the camera would not reach a price they would be happy with.

 

Iโ€™ve put one of my posts into the following spoiler because it is a long post (with screengrabs to support the points I made).

 

 

Spoiler

Renato, I apologise for my previous post on this thread.

 

I took everything you had posted at face value and being the truth when I framed my post.  I made the rookie mistake of not looking more closely at all the facts that were available, albeit with a little bit of digging.  I am not saying that you havenโ€™t been truthful, but when I looked at your transaction with โ€œfresh eyesโ€ this morning I have found something that casts your transaction in a new light, and I have some questions.  I will only quote from your Opening Post . . . . . . but will refrain from using the โ€œyou statedโ€ intro to quoted text.  Any blue italic text in this post is quoted text from your Opening Post.

 

Last Friday I had the interesting experience of winning a Nikon 1 J3 mirrorless camera with two lenses at a very good price. I immediately paid for it with Paypal. 19 minutes after the end of the auction, the seller then cancelled the sale, citing the reason as,
" I'm out of stock or the item is damaged".

Plainly she wasn't out of stock, and it strains credulity that she suddenly discovered the camera was found to be damaged within 19 minutes of my winning it. I reported the seller to Ebay.

 

 

A couple of questions before proceeding:

- if a case could be put for this seller being inexperienced, are you prepared to consider the possibility that the seller is in fact inexperienced, that they did panic because the auction price was lower than they expected, and they botched the transaction and simply tried to correct their mistake within the limited options eBay make available to sellers?

- by interesting experience, do you mean the win was interesting, or the transaction was interesting?
- is it possible that the selling of the camera to you was an unintended error on the part of the seller?

 

The seller has 41 feedback since joining in December 2011, showing as 37 due to multiple feedback from a member within a week (thatโ€™s why padi said you have 924 feedback in an earlier post even though your feedback shows as 721).  They have 13 selling feedback, with only 1 selling feedback in the last year (your negative).  Their last buying feedback was in July 2017, so while they may use eBay they have not been a โ€˜regularโ€™ user in the eyes of those of us that use eBay daily.

 

Now, about your โ€œwinโ€.  When I looked at your transaction with fresh eyes I found something that you had not mentioned.  I will not pass judgement on whether you deemed it irrelevant or you deliberately omitted it to bolster your condemnation of the seller.  The spoiler below is a screengrab of the bidding on the camera (I am putting it in a spoiler so that this post does  not appear unnecessarily long).


Spoiler
926C1BE3-FB10-4149-AC15-54A9F2CA8C49.jpeg


In summary, the 7 day auction started at 18.02 on the 20th, your high bid was placed at 16:54 on the 27th, and the listing ended at 17:52 on the 27th.  This indicates to me that the auction did not run its full course.  It would have ended at 16:02 if it had.  The header at the top of the completed listing is what my fresh eyes were first drawn to.

 

Spoiler
51EE6BCB-5FE2-4BD9-A01C-AE7F76200DE8.jpeg



With 10 minutes left in the auction it is possible that you would not have won the camera at $187.  The auction may have gone much higher with last minute, last second and/or snipe bids.  Your very good price may only have been achieved because the (inexperienced) seller panicked when they saw that the price was still low with ten minutes to go and they thought it wonโ€™t go higher.

 

I mean, what do they have to gain by ending the auction early and selling to the current high bidder rather than letting it run full term and then cancel for the reason they gave you if it indeed didnโ€™t reach an expected price?

 

Two weeks after you โ€œwonโ€ the camera there are still 10 watchers on that item (source: watchcount completed listings search, see spoiler below).  There may have been more at the time the auction was ended, but letโ€™s go with there being 10 at that time.  A case could be put that any of those ten would really want that camera seeing as the high bid was still low 24 hours out from scheduled auction end time.  Any of those 10 could have outbid you, but we will never know.  What we do know is that you got that camera at that price because the seller ended the auction early.

 

Spoiler

03E60B2E-A622-4469-9C32-AC0E1D5D989C.jpeg



I contend that they mistakenly โ€˜soldโ€™ the camera to you when in fact all they wanted to do was stop the auction from proceeding i.e. they are an inexperienced seller who panicked with ten minutes left on the auction.

 

I think that if you had included the fact that the seller ended the auction early and sold to (you) the highest bidder you would have got different replies from many members who initially posted while not in possession of all the facts surrounding your transaction

https://community.ebay.com.au/t5/Buying/Seller-Cancels-Auction-Sale-After-Item-is-Paid-for-Bargains/...

 

 

Something else about that thread sticks in my mind.  Any poster who didnโ€™t back renatoโ€™s stated position that the seller should be booted off eBay forever was met with the following question โ€œWhy are you on eBay?โ€.

 

Spoiler
that, and the introduction of the word opine to these boards

 

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