Ha! Well....there's always two sides to every story, and the buyer in this case chose to give you all limited information to make her plight seem like a fight against the tyranny of an evil seller. So lets get a few things straight:
- She bid on the listing, agreed to the postage
- We charged what we felt to be our reasonable costs in preparing the package and posting.
- We offered to reduce to $7.50 per item. Our time is involved in packing this item - we run a footwear business and were using this auction to clear some excess stock. Alas our time is not free - others may value their time less....I understand that and have no issue with it - but if you want my time cheap, do me the courtesy of contacting first to ensure you have agreement.
- And on that note, instead of contacting us before the listing ends to negotiate a postage rate (which we would of course been perfectly open to, because we are reasonable people), instead she "advised" us to get a combined postage quote (with no agreement) and tell her the reduced combined rate would be - and then to post the item.
It was not her request that was unreasonable, it was the way she went about it.... A few choice quotes from her correspondance for your reading pleasure:
After instructing us to obtain combined postage quotes, we then started to get lectures:
"I bought the Nowali shoes last year and still have the packaging so I know exactly the look and size of the shoes. If they are not in the plastic packages but in a large shoe box, then don't send with that, just take them out."
Thanks buyer.....any more edicts coming?
"As a 14 year veteran of ebay to a 3 week novice, your attitude to postage/ petrol/ time is out of sync with ebay practice. If a customer buys more than 1 item you automatically offer to combine, not add up the same postage. Any time/ cost/ petrol is accepted as the cost of doing business on ebay. A customer is not here to pay for your time..
There are two options.
1. Offer a reasonable combined postage (I expect a maximum of $15)
2. I can send a reply paid bag. Please send me your address. You will need to re-send the invoice, minus postage."
hmmmm yes, as you see above, there were more edicts in this buyer's repetoire. ...as a "14 year veteran of ebay to a 3 week novice" ....unbelievable (thanks for that rude, condescending attitude, you should know that if you want a reduced rate of postage over that offered in the listing - you contact the buyer to discuss......and not just demand it (rudely).
And so, it is with this poor attitude.....and rudeness, that this buyer lost my wife's trust and any interest in dealing with her reasonably. In the face of this rudeness, my wife simply reverted back to the terms of our agreement stated that the original terms of the listing apply - pay the postage (regretting we didn't make it higher at this stage given what a nasty piece of work this buyer is) - or pickup - period.
So, now that this buyers rudeness and bad attitude has been outed....is anyone still really suprised that she didn't get co-operation from us?
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