Initiated Refund process, but uncertain what to do, but wait ?

[inner_cent]

Hi,

Sorry, first time on here, and was adviced by some people to come the great community ehre to seek advice what to do.

I have been hunting around for a Fishfinder on ebay for awhile and finally saw one that the model is selling with starting bid at $75, but buy it now for $100 (plus shipping of $15). For a brand new  the price ranged from approximately $169 (ebay) to $200 in BCF. So $105 buy it out right is not a reasonable price for a second hand.

The Ad has a very short descrption, and this is the exact description in the ad:

"Lowrance elite 4x chirp with sonar, used a few times and then upgraded head unit and mount"

and with three photo attached (1 with the head unit, one with the photo of the abck of the unit, and another one is the unit on the bed with some cables).

So I go ahead of did a Buy it now and paid by paypal immediately. 3-4 days later, i received the package that contains the head unit of the device, with the sensor cables (But the sensor has been cut and not include in the package received), and did not have the power cable either.

Tried to communicate the seller through ebay's messaging faclities to ascertain why the sensor was cut and not in the package, and the power cord. He responded that sensor is never included in the sell, nor the power cord. What I get is what he show in picture.  

As i try to tell him his description indicated it comes  with sonar (some people called it sonar, instead of the proper name), hence any reasonable person would interpret the item selling is the complete package. If anything not included in teh package, he should had specified as  "AS IS" or "Head unit only".

As now the sensor cable is cut and without sensor which is integral part of the whole fish finder, this is basically a useless item. to replace the sensor and the power cable, it would costs more than buying the whole package directly form the shop.

After seeking some advice from some other fishing forum members, they all agree they would have intepret the ad as selling complete package. Since the seller won't play ball to take responsible that he did not specify the missing part, I should just go ahead and initial Return to Seller process.

After i initiated, he has responded back to me through the MBG process, and I quote this is the exact message from ebay and him:

"

27 Jun:Seller approved your return request
27 Jun:The seller sent you a message
Message:There is no refund available, it is shows what it comes with in the pictures and says there is just the unit and mount, it is not my fault if you mis read or jumped the gun before asking questions if you were unsure

"

I wanted to response back to him thorugh teh MBG process, but I do not see any function/reply button allow me to. Do I suppose to use the ebay normal contact seller messaging to reply back to him ? Or is it the seller somehow approved my return requests , so no response required from me?

Any advice will be greatful, as this is my first time disputing a purchase ( and not that i really that much from ebay though...)

[inner_cent]

Looks like seller deliberately clicked accept return to stall the process. Because i started return process on. 26th and he accepted on 27, but process shows it still sitting on waiting on him to confirm return address, and I can't see any option in the screen where I can ask eBay to step in. 

Looks like I have to call up eBay directly then.... 😥

[inner_cent]

Just called eBay, and actually have good customer service experience.

Spoke to the lady on the phone, and provided the item no# and verified the details. They had reviewed the items and came back and agreed the seller did not provide enough information on the item at all hence, they will rule in my favour.

However, since seller agreed to accept the return, I have to wait till he provides the shipping label and confirmed return address. According to eBay, By normal standard process, seller has up to 10 business day to do that (MMmmmm....), but she is happy for me to contact ebay again on 3rd of July if seller has not action either one of those item, and eBay will manually override and take over the process to ensure i get refunded.

Meanwhile, I am adviced to wait till then.... 

At least i get to hear eBay rule in favour on the phone. Just a matter of waiting now.

[lane-ends]

so if he sends you a shipping label will ebay initiate the refund, if so when? ie taking it out hands of seller, as he has stated he is not going to do it.

My guess is seller will do nothing, as why would they pay to get something back that has no value, which they know now if they didn't before

[cq_tech]

If the seller refuses to provide a return shipping label (knowing full well that his item is worthless), will eBay arbitrarily refund the seller without the need for a return, as that is my understanding of how the MBG is supposed to work?

[inner_cent]

That's correct. That is how the lady on the call explained. If the seller still did not provideconfirmation of returning address or shipping label by 3rd of July, I can call in to eBay again and they will step in and take over and ensure I get my refund back.

[lane-ends]

What if they send a return label, buyer returns item, will Ebay auto refund once tracking shows it is on the way, or will they require seller to initiate refund?

I always assumed the former, rather than have buyer jump through hoops again.

[cq_tech]

That is my assessment also of how the system works. I presume the seller uploads the tracking number to eBay who then release the funds, but what would I know? I just hope to Christ that I never have to cross paths with the thing, especially as a seller.

[inner_cent]

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@cq_tech wrote:
That is my assessment also of how the system works. I presume the seller uploads the tracking number to eBay who then release the funds, but what would I know? I just hope to Christ that I never have to cross paths with the thing, especially as a seller.

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Buyer.... Buyer  is the one upload the tracking number when sending back..😂

[cq_tech]

In this case however, as it's the seller's responsibility to reimburse the postage, they need to pass on to eBay the tracking number which they'll be given when they purchase the postage. The seller buys the postage, not the buyer.

[lane-ends]

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@cq_tech wrote:
In this case however, as it's the seller's responsibility to reimburse the postage, they need to pass on to eBay the tracking number which they'll be given when they purchase the postage. The seller buys the postage, not the buyer.

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Tracking number will be on label so as the buyer you can make sure it has been uploaded, if not make sure it has, and is indeed the same number Ebay have been provided with. I guess refund is triggered by delivered scan (assuming AP dont forget to scan it). To be sure as the buyer I would scan it in at post office rather than street box drop it, and risk no scanning, as it does happen.